Yi Zhong
kitchener,ON
Summary
Hard-working Economics major currently attending Wilfrid Laurier University, with 2.5 years of work experience. Aiming to leverage a proven knowledge of conflict resolution, customer communications, and customer needs assessment skills to successfully fill the Marketing role at your company. Frequently praised as efficient by my peers, I can be relied upon to help your company achieve its goals. Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.
Overview
3
3
years of professional experience
Work History
Server Manager
Bogda restaurant
09.2022 - Current
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
Marketing Coordinator
Easy Transfer
02.2022 - 11.2022
- Boosted brand awareness with target customer demographics with social, print and email campaigns.
- Answered general marketing department inquiries by email, phone and mail.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
- Tracked and reported on marketing campaign responses.
Server
Lil' pot
09.2019 - 01.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
TEACHING ASSISTANTTEACHING ASSISTANTTEACHING ASSISTANTTEACHING ASSISTANT
SALESSALESSALESSALES, Habitat for Humanity
12.2018 - 04.2019
Teaching Assistant
Grand River Chinese School, EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
09.2017 - 09.2018
- Answer customers' questions about products, prices, availability, or credit terms
- Prepare sales contracts for orders obtained, and submit orders for processing
- Negotiate prices or terms of sales or service agreements.
- Build strong communication skills and teaching experiences in teaching elementary students Chinese
- Evaluate and grade examinations, assignments, or papers and record grades
- Inform students of the procedures for completing and submitting class work, such as lab reports.
Education
Bachelor of Arts - Economics
Wilfrid Laurier University
Waterloo, ON12.2022
Bachelor of Arts (B.A - Economics
WILFRID LAURIER UNIVERSITYWILFRID LAURIER UNIVERSITYWILFRID LAURIER UNIVERSITYWILFRID LAURIER UNIVERSITY
Skills
- Overseeing Personnel
- Disciplinary Action
- Employee Development
- Billing and Payment Processing
Timeline
Server Manager
Bogda restaurant
09.2022 - Current
Marketing Coordinator
Easy Transfer
02.2022 - 11.2022
Server
Lil' pot
09.2019 - 01.2020
TEACHING ASSISTANTTEACHING ASSISTANTTEACHING ASSISTANTTEACHING ASSISTANT
SALESSALESSALESSALES, Habitat for Humanity
12.2018 - 04.2019
Teaching Assistant
Grand River Chinese School, EXPERIENCEEXPERIENCEEXPERIENCEEXPERIENCE
09.2017 - 09.2018
Bachelor of Arts - Economics
Wilfrid Laurier University
Bachelor of Arts (B.A - Economics
WILFRID LAURIER UNIVERSITYWILFRID LAURIER UNIVERSITYWILFRID LAURIER UNIVERSITYWILFRID LAURIER UNIVERSITY
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