Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

YI WANG

RICHMOND

Summary

Dynamic Shop Manager at Euro Selected Auto Group with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in inventory management and customer service, I successfully reduced stockouts and fostered strong vendor relationships, driving sales growth while ensuring a safe and welcoming environment.

Developed key skills in retail environment, including team leadership and effective problem-solving. Skilled in inventory management and enhancing customer satisfaction. Seeking to leverage these transferable skills in new field to drive operational success and foster positive work environment.

Highly motivated and dependable with strong organizational and leadership abilities. Possesses foundational knowledge in inventory management and customer service, with skills in team supervision and store operations. Committed to driving sales growth and ensuring excellent customer experience.

Offering combination of excellent communication skills and eagerness to learn and grow within this field. Brings solid understanding of customer service principles and team collaboration, with ability to quickly adapt and acquire new knowledge. Ready to use and develop leadership and organizational skills in [Desired Position] role.

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

1
1
year of professional experience

Work History

Shop Manager

Euro Selected Auto Group
08.2021 - 08.2022
  • Fostered clean, safe, and welcoming store environment by upholding safety and cleanliness standards.
  • Addressed customer inquiries and resolved complaints to deliver superior customer service.
  • Oversaw cash control, inventory management, and store opening/closing operations with precision.
  • Reduced stockouts through effective inventory level management, driving increased sales.
  • Boosted customer satisfaction by implementing strategic sales initiatives.
  • Professionally resolved customer complaints to strengthen brand reputation and loyalty.
  • Ensured accurate accounting records by monitoring all sales documentation rigorously.
  • Built strong vendor partnerships for timely product deliveries and efficient order fulfillment.

Education

Mechanical Engineering Technology

Southern Alberta Institute of Technology
1301 16 Ave NW, Calgary, AB T2M 0L4
06-2019

Engineering Physics

Simon Fraser University
Vancouver, BC
10-2023

Builder Licence

Canadian Home Builders' Association of BC
03-2025

Skills

  • Customer service
  • Employee management
  • Health and safety
  • Invoicing
  • Employee scheduling
  • Customer engagement
  • Task delegation
  • Policy enforcement
  • POS systems
  • Tax and payroll

Languages

English
Chinese (Mandarin)

Timeline

Shop Manager

Euro Selected Auto Group
08.2021 - 08.2022

Mechanical Engineering Technology

Southern Alberta Institute of Technology

Engineering Physics

Simon Fraser University

Builder Licence

Canadian Home Builders' Association of BC
YI WANG