Yi-Jen Chen
Windsor,Canada
Summary
I am a reliable and detail-oriented team player with a proven ability to work efficiently in fast-paced environments. In addition, I am resourceful and professional in resolving customer inquiries, with a strong commitment to providing excellent service. I am self-motivated, quick to learn new systems and procedures, and able to work independently while maintaining a positive and collaborative attitude.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Extreme Dance Studio
02.2024 - 08.2024
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Resolved customer issues quickly and notified the manager immediately when problems occurred.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Resolved customer problems and complaints.
After-school Tutor
Self-employeed
10.2020 - 06.2023
- Improved students' overall academic performance by providing one-on-one tutoring in math.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce the fear of failure.
- Assisted students in developing study skills and strategies.
- Supported the development of organizational skills, time management techniques, and study habits among students.
Intern of Banking department
The Shanghai Commercial and Savings Bank Ltd.
03.2023 - 06.2023
- Gained practical insights into banking operations, financial products, investments, loans, and interest rates within the finance industry through hands-on experience.
- Strengthened my problem-solving and communication skills, through daily face-to-face interactions with approximately 25 clients to get insights into clients’ preferences.
- Assisted approximately 10 clients weekly to deal with online banking inquiries.
- Analyzed equity ownership structures for a company in the lending department.
- Collaborated with financial advisors on client visits to gain insights into financial products
Copywriter
Golden Financial Exploration Association
06.2020 - 01.2021
- Company Overview: a nonprofit organization that promotes practical financial-related knowledge to the public.
- Analyzed six diverse industries and authored methodical articles focusing on the leading companies.
- Analyzed current financial events monthly and authored podcast scripts.
- Led a versatile content team with two copywriters and one graphic designer to create and execute an innovative promotional program.
- Cooperated with other financial Instagram creators such as "cookie crumbs stock"(with 11,000 followers on Instagram) to get insights into user preferences.
- Designed a financial poster on Instagram Stories to boost fan engagement.
Education
Master of Management - International accounting and finance Stream
University of Windsor
05.2025
Bachelor of Business Administration - Financial Management
National Sun Yat-Sen University
06.2023
Skills
- Proficient in building relationships and assisting clients in meeting their needs
- Effective teamwork with different people and problem-solving skills during competition experience
- Fluent in English and Mandarin with strong verbal and written communication skills
- Outstanding knowledge and background in finance
- Strong interpersonal crossing-cultural logical communication demonstrated from experiences in customer interactions in banking, cross-cultural volunteer roles, and team leadership in a nonprofit setting
Accomplishments
- 2022 Nan Shan Life Insurance Creative Proposal (held by Nan Shan Life Insurance Company, Ltd.)
- Strengthen teamwork skills.
- Collaborated in a diverse five-member team, under the guidance of industry professionals, achieving third place and winning a prize of NTD10,000.
- 2022 Nan Shan Life Insurance Academic Scholarship (held by Nan Shan Life Insurance Company, Ltd.)
- Strengthen Academic and professional skills.
- Semester grade over 85.
- Investment Course Simulated Stock Investment Competition (2021 Q4) (held by Nan Shan Life Insurance Company, Ltd.)
- Achieved third place with a nearly 20% stock return rate
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Front Desk Receptionist
Extreme Dance Studio
02.2024 - 08.2024
Intern of Banking department
The Shanghai Commercial and Savings Bank Ltd.
03.2023 - 06.2023
After-school Tutor
Self-employeed
10.2020 - 06.2023
Copywriter
Golden Financial Exploration Association
06.2020 - 01.2021
Bachelor of Business Administration - Financial Management
National Sun Yat-Sen University
Master of Management - International accounting and finance Stream
University of Windsor
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