Yi He
Shanghai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Administration Assistant
Shanghai Chemistry Business Own
05.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Facilitated employee onboarding experience by coordinating orientation sessions and completing necessary paperwork efficiently.
- Executed record filing system to improve document organization and management.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Recorded expenses and maintained accounting records.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Assisted human resources department in maintaining up-to-date personnel records by collecting relevant documentation from employees periodically.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
Personal Trainer
Strength and Shape fitness
09.2020 - 02.2021
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Assisted clients with personal fitness goals through realistic objectives.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
Restaurant manager
Lemongrass Cuisine
07.2018 - 11.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Sales department intern
Xuancheng City Trooyawn Refined Chemicals Industry Co Itd.
04.2016 - 09.2016
- Introduced productions in China International Polyurethane Exhibition in Shanghai New International Expo Centre
- Communicated, assisted with customers from 10+ different countries.
- Maintained accurate records of all departmental files and documents, ensuring easy access to information when needed.
- Assisted with recruitment efforts by conducting initial screenings of candidates'' resumes and scheduling interviews with potential hires.
- Improved internal communication with the creation of a weekly department newsletter, highlighting key updates and achievements.
- Managed multiple tasks simultaneously while maintaining excellent attention to detail and accuracy in all deliverables.
Education
Bachelor of Science - Economics
Carleton University
Ottawa, Ontario06.2021
Skills
- Experience with econometrical and statistical analyses
- Data analysis capacity with econometrics software (STATA) and basic software (word, excel)
- Effective working individually and as part of a team to achieve the goals
- Office Administration
- Administrative Support
- Word Processing
- Data Entry
Languages
English
Native or Bilingual
French
Professional Working
Mandarin
Native or Bilingual
Timeline
Administration Assistant
Shanghai Chemistry Business Own
05.2021 - Current
Personal Trainer
Strength and Shape fitness
09.2020 - 02.2021
Restaurant manager
Lemongrass Cuisine
07.2018 - 11.2019
Sales department intern
Xuancheng City Trooyawn Refined Chemicals Industry Co Itd.
04.2016 - 09.2016
Bachelor of Science - Economics
Carleton University
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