Summary
Overview
Work History
Education
Skills
LANGUAGES
SOFTWARE
Timeline
Generic

YEYETZIN JUAREZ VALDEZ

Vancouver

Summary

Enthusiastic about fashion and design as dynamic tools for self-expression and personal development, and committed to building a meaningful career that reflects this passion as both profession and lifestyle. Bringing a well-rounded professional background that includes design, sales, administrative support, and customer service, along with over four years of experience in hospitality and high-level client relations. Recognized for interpersonal soft skills, a customer-centric approach, and the ability to resolve challenges with efficiency and empathy. Eager to embrace opportunities that not only ignite creativity but also foster continued growth and innovation within the fashion industry.

Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Retail Sales Associate

H&M
05.2025 - 07.2025
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.

Supervisor

NUBA Co.
06.2020 - 06.2024
  • Achievements: Improvement in customer service Training and Mentorship Trained and mentored new sales associates, leading to a 10% improvement in their sales performance.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Apartment building administrator

DIAZ APARTMENTS GROUP
08.2018 - 02.2020
  • Achievements: Improvement in service quality, detailed maintenance financial administration , personalized attention and tenant management.
  • Improved tenant satisfaction by addressing maintenance issues promptly and efficiently.
  • Maintained accurate records of all financial transactions related to the management of the building.
  • Streamlined communication between tenants, management, and maintenance staff for improved problem resolution.

Support Host

NUBA
06.2017 - 11.2017
  • Achievements: Efficiency and Speed: Reduced average table turnover time through efficient service and multitasking, enhancing overall restaurant performance.
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Work on social media (Facebook and Instagram)

COMMUNITY MANAGER OF OLEOVINSA
05.2016 - 04.2017
  • Achievements: Use of social media platforms to position the brand within the market.

Sales associate

OYSHO APPAREL
06.2015 - 08.2015
  • Achievements: Maintained a customer satisfaction rate, as evidenced by customer feedback surveys.

Server Cashier

RED BURRITO (UBC)
06.2015 - 08.2015
  • Achievements: Store organization and great customer service.

Secretary

KINDERGARDEN “CUAUHTÉMOC”
05.2014 - 05.2014
  • Achievements: Management of the institution´s stationery, organization of school archives and development of a filing system for the school's records.

Administrative assistant for Curation area Bookkeeping

MUSEUM OF MODERN ART OF MEXICO
08.2013 - 08.2013
  • Achievements: Collaborating in the exhibition.

Education

Business Management & Hospitality Co-op -

Arbutus College
01.2017

Bachelor's Degree - Communications

Universidad Autonoma Popular del Estado de Puebla
01.2013

Skills

  • AnalysisTrend, Ability to spot and predict trends based on market data, consumer behavior, and fashion/industry
  • Excellent customer service skills
  • Highly organized
  • Focused and attentive
  • Energetic self-starter with strong communication skills, work well independently or on a team
  • Strong team player
  • Attention to detail (Visual Merchandising)
  • Business Awareness
  • Supplier relationship management
  • Strategic negotiation
  • Market Research

LANGUAGES

Spanish
Native or Bilingual
English
Full Professional

SOFTWARE

  • Microsoft Office
  • Photoshop
  • Shopify

Timeline

Retail Sales Associate

H&M
05.2025 - 07.2025

Supervisor

NUBA Co.
06.2020 - 06.2024

Apartment building administrator

DIAZ APARTMENTS GROUP
08.2018 - 02.2020

Support Host

NUBA
06.2017 - 11.2017

Work on social media (Facebook and Instagram)

COMMUNITY MANAGER OF OLEOVINSA
05.2016 - 04.2017

Sales associate

OYSHO APPAREL
06.2015 - 08.2015

Server Cashier

RED BURRITO (UBC)
06.2015 - 08.2015

Secretary

KINDERGARDEN “CUAUHTÉMOC”
05.2014 - 05.2014

Administrative assistant for Curation area Bookkeeping

MUSEUM OF MODERN ART OF MEXICO
08.2013 - 08.2013

Bachelor's Degree - Communications

Universidad Autonoma Popular del Estado de Puebla

Business Management & Hospitality Co-op -

Arbutus College

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YEYETZIN JUAREZ VALDEZ