Yewon Shin
Toronto,Canada
Summary
Food and Beverage Specialist with a decade of expertise in F&B operations and franchise management. Proven track record in beverage development, recipe standardization, and barista operations, enhancing customer service and quality control. Adept at conducting audits and cost analysis to streamline workflows and boost customer satisfaction. Proficient in Microsoft Office and SAP, delivering strategic operational support across multiple locations.
Overview
9
9
years of professional experience
Work History
Assistant Manager of Operations
PALGONGTEA CANADA LTD
Toronto, ON
10.2024 - 10.2025
- Reviewed operational issues and provided recommendations to senior management.
- Supported scheduling, administrative coordination, and workflow optimization.
- Served as the communication bridge between head office and franchise owners.
- Troubleshot and resolved safety, service, and store operation issues.
- Oversaw inventory, supplies, and daily operations to improve efficiency.
- Led equipment maintenance support, including troubleshooting and vendor coordination.
- Trained store owners and baristas on machine operation, cleaning, and error-code response.
- Assisted in operational rollouts, catering services, and special events.
- Supported new store openings through on-site business trips, ensuring smooth grand openings and operational readiness.
- Performed operational audits at franchise stores to verify adherence to SOPs, safety protocols, and inventory management procedures.
Food and Beverage Specialist (Food Service Supervisor)
PALGONGTEA CANADA LTD
Toronto, Canada
01.2023 - 09.2024
- Developed and standardized beverage recipes across franchise locations.
- Prepared beverages as a barista and ensured consistent quality and presentation.
- Monitored market trends and customer preferences to inform seasonal beverage launches, including cost analysis and pricing strategies.
- Delivered excellent customer service, interacting directly with customers and franchise owners.
- Led barista training and created clear SOPs and training materials.
- Managed allergen and dietary information to ensure food safety compliance.
- Conducted product testing and analyzed results to support menu improvements.
- Trained staff on equipment usage and basic cleaning procedures.
- Collaborated with marketing and operations teams on seasonal menus and product launches
- Conducted quality and compliance audits of beverage preparation to ensure consistency and food safety standards.
Cafe Manager
PALGONG TEA CHEFS HALL
Toronto, Canada
08.2022 - 12.2022
- Managed scheduling and staffing to optimize operations during peak hours.
- Developed and maintained relationships with local vendors for timely supply delivery.
- Analyzed sales data to identify trends and make informed decisions on menu offerings.
- Designed and executed inventory management procedures to reduce waste and costs.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Responded to customer inquiries and resolved issues to ensure satisfaction and loyalty.
Cafe Manager
CONRED COFFEE
Seoul, Republic of Korea
10.2021 - 06.2022
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Inspected dining and serving areas for cleanliness and proper setup.
- Implemented new technologies such as POS systems, Kiosk or online ordering platforms into the cafe's operations where appropriate.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Responded to customer inquiries and resolved issues to ensure satisfaction and loyalty.
Cashier
OH MY GYRO
Toronto, Canada
12.2019 - 08.2021
- Developed and administered flexible schedules and extra shifts to meet business needs.
- Maintained cleanliness and organization of the cash register area to promote a welcoming environment.
- Collaborated with team members to manage peak service hours efficiently, ensuring customer satisfaction.
Office Administrative Assistant
TELEPLUS CO LTD
Seoul, Republic of Korea
08.2017 - 11.2018
- Utilized Microsoft Office suite (Excel, Word, PowerPoint) to manage reports, presentations, and documentation.
- Operated SAP accounting system to assist in financial record-keeping and reporting.
Barista (Part-time)
EDIYA COFFEE
Seoul, Republic of Korea
08.2016 - 02.2017
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Collaborated with team members to ensure smooth operations during peak hours
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Education
Associate of Arts - Office Administration - Health Services
George Brown College
Toronto, ON01.2021
Skills
- Customer service
- Staff training
- Inventory management
- Scheduling optimization
- Effective communication
- Scheduling
- Menu development
- Barista skills
- Sanitation control
- Coffee shop operations
- Problem-solving abilities
Languages
English
Full Professional
Korean
Native/ Bilingual
Timeline
Assistant Manager of Operations
PALGONGTEA CANADA LTD
10.2024 - 10.2025
Food and Beverage Specialist (Food Service Supervisor)
PALGONGTEA CANADA LTD
01.2023 - 09.2024
Cafe Manager
PALGONG TEA CHEFS HALL
08.2022 - 12.2022
Cafe Manager
CONRED COFFEE
10.2021 - 06.2022
Cashier
OH MY GYRO
12.2019 - 08.2021
Office Administrative Assistant
TELEPLUS CO LTD
08.2017 - 11.2018
Barista (Part-time)
EDIYA COFFEE
08.2016 - 02.2017
Associate of Arts - Office Administration - Health Services
George Brown College