Yewande Alao
Windsor,Canada
Summary
Organized Logistics Specialist with 8 years of experience in project management and skill at multitasking with great prioritization and focus. Skilled in streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training. Experienced customer service professional in coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about customs regulations and standards. Proven ability to coordinate and manage transportation of goods and materials. Skilled in inventory management, route optimization and supply chain management. Demonstrated success in developing strategies to reduce transportation costs and improve organizational efficiency.
Overview
9
9
years of professional experience
Work History
Production Associate
PEAK PROCESSING SOLUTIONS
09.2024 - Current
- Performed a range of tasks including product sealing, operating equipment safely, applying excise stamps, boxing, and palletizing finished goods
- Maintained compliance with PPE requirements, adhered to safe equipment operation protocols, and followed industry best practices
- Used equipment properly to avoid workplace hazards or injuries.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Met production targets and tight deadlines by collaborating closely with team members.
Project & Logistics Manager
OCTAMODE LIMITED
01.2019 - 08.2023
- Provided timely and effective solutions to customer inquiries, ensuring positive experiences and long-term retention.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
- Directed shipping and receiving of wide range of import and export shipments.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Monitored logistics performance and identified improvement opportunities.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
- Achieved significant cost reductions by optimizing routes and consolidating shipments, without compromising on delivery timelines.
- Negotiated contracts with shipping companies, resulting in cost savings and improved delivery times for goods.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Client Services & Relationship Manager
IAL Nigeria Limited
01.2017 - 12.2018
- Managed client accounts, ensuring prompt resolution of concerns and seamless communication
- Led service delivery efforts, including responding to inquiries, processing customer requests, and ensuring accurate documentation leading to a 25% increase in average transaction value
- Streamlined customer support processes, reducing resolution times and improving satisfaction rates by 65%
- Built and maintained strong client relationships, driving customer loyalty and retention increasing sales conversion rate by 35%
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Developed referral program that incentivized current clients to refer new business, leading to increased client base.
- Supported financial director with special projects and additional job duties.
Customer Service Representative
IAL Nigeria Limited
10.2015 - 12.2016
- Consistently surpassed monthly sales goals by 20% while maintaining a 98% positive customer review rate over 12 consecutive months promptly addressing inquiries and concerns
- Handled high-volume calls and emails, delivering professional and timely responses which increased sales by 30%.
- Delivered exceptional customer service, building and maintaining professional relationships with clients
- Developed and implemented weekly sales plans, leading the team to consistently exceed targets
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Master of Science - Logistics, and Supply Chain Management
Odette School of Business, University of Windsor
Windsor, ON12.2024
Bachelor of Science - Economics
Ekiti State University
Ekiti State, Nigeria04.2012
Skills
- Supply chain management
- Operational management
- Shipping and receiving operations
Transportation management
Shipping documentation
Documentation
International freight management
Global logistics coordination
Route optimization
Warehouse operations
Domestic freight management
Tariff coding system
Customs Compliance
Client relationship management
Import and export operations
Accomplishments
- Supervised a team of 30 staff members.
- Achieved increased revenue of over 2 billion Naira revenue in 2018.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteHybridTimeline
Production Associate
PEAK PROCESSING SOLUTIONS
09.2024 - Current
Project & Logistics Manager
OCTAMODE LIMITED
01.2019 - 08.2023
Client Services & Relationship Manager
IAL Nigeria Limited
01.2017 - 12.2018
Customer Service Representative
IAL Nigeria Limited
10.2015 - 12.2016
Master of Science - Logistics, and Supply Chain Management
Odette School of Business, University of Windsor
Bachelor of Science - Economics
Ekiti State University
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