Summary
- Results-Driven and Certified Project Manager with a technical background and over 7 years of proven expertise in managing projects throughout their entire lifecycle.
- Successfully managed teams of up to 20-35 people using Agile, while maintaining regular communication with the customer to ensure the project and the team are heading in the right direction.
- Certified Project Manager since 2018 and currently working towards the Project Management Professional (PMP) certification in 2024.
- Passionate about Tech, UI & UX Design, and modern approaches to software development.
Overview
7
7
years of professional experience
4
4
Certification
Work history
Senior Information Technology Project Manager
Greenice
Kyiv, Ukraine
01.2020 - Current
- Supervised and led 5-7 mid-enterprise size projects simultaneously with teams of 5-25 members, ensuring they were completed on time and exceeded client expectations within an Agile environment.
- Improved project delivery efficiency, reducing project timelines and enhancing client satisfaction.
- Managed project finances by optimizing resource allocation, meeting financial objectives, and ensuring project delivery within budget constraints.
- Implement performance metrics to measure and track the success of project delivery, enabling continuous improvement and informed decision-making.
- Proactively identified and mitigated potential project risks, leading to a 90% reduction in project delays and cost overruns.
- Cultivated and maintained strong client relationships, resulting in repeat business and additional project opportunities.
- Engaged in sales activities and provided advice to clients on the most suitable and cutting-edge technologies for implementing their ideas into reality.
- Provided coaching and mentorship to a team comprising five Project Managers.
- Identified and managed budget, timescale, and scope changes, recommending actions and improvements to meet project goals.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
- Assured project documentation followed internal quality standards.
Information Technology Project Manager
Greenice
Kyiv, Ukraine
04.2018 - 01.2020
- Managed 5+ mid-large size projects, ensuring adherence to internal and external standards.
- Reduced IT project completion time by 25% through the implementation of Agile methodologies.
- Established clear and regular communication channels with clients, addressing inquiries promptly and contributing to overall client satisfaction.
- Managed teams by overseeing the hiring, training, and professional growth of employees.
- Contributed to the delivery of projects using project planning, monitoring milestones, and ensuring adherence to deadlines.
- Assisted in identifying and managing project risks, contributing to the development and implementation of risk mitigation strategies.
- Gathered client feedback and incorporated it into project improvement initiatives, contributing to the enhancement of service quality.
- Utilized project management tools and software, resulting in the streamlining of project workflows and an overall enhancement in efficiency.
- Collaborated with other departments or teams as necessary, fostering cross-functional teamwork to ensure project success.
- Assisted in the preparation of project documentation and reports, ensuring accurate and timely reporting on project progress and outcomes.
- Developed problem-solving skills to address challenges that may arise during project execution, seeking guidance from senior project managers as needed.
Project Coordinator
Reikartz Hotel Group
Kyiv, Ukraine
03.2016 - 04.2018
- Ensured hotel projects are implemented on schedule, meeting deadlines for the introduction of new services, facilities, or operational improvements.
- Maintained project schedules by managing deadlines and adjusting workflows to suit.
- Implemented strategies to enhance communication between hotel staff and guests, improving overall guest experience and satisfaction.
- Maintained accurate and organized documentation related to hotel projects, ensuring compliance with industry standards and regulations.
- Collaborated with different departments of multiple hotels, fostering cross-functional teamwork to ensure seamless project execution.
- Engaged with guests, addressing inquiries and providing updates to ensure a positive and memorable hotel experience
- Assisted in monitoring budgets for hotel projects, ensuring adherence to financial objectives while maintaining high-quality service delivery
- Engaged in sales activities, collaborating with companies to enhance brand visibility and boost sales
Sales Manager
Rozetka.ua
Kharkiv, Ukraine
05.2014 - 03.2016
- Ensured timely and professional responses to incoming customer phone calls, providing assistance and addressing inquiries promptly.
- Effectively communicated detailed product information to customers over the phone, assisting them in making informed purchase decisions.
- Responded to customer inquiries regarding product availability, pricing, and features, delivering excellent customer service.
- Addressed and resolved customer complaints and concerns over the phone, turning negative experiences into positive interactions.
- Achieved monthly sales targets, contributing to increased revenue for the online marketplace.
- Developed and implemented successful upselling strategies, resulting in increased average transaction values and overall sales growth.
- Successfully cross-sold complementary products, maximizing the value of each transaction and enhancing the overall customer experience.
- Consistently tracked and reported key sales metrics, providing valuable insights for strategic decision-making and future planning.
- Engaged in continuous learning, staying updated on e-commerce trends, digital marketing strategies, and sales techniques.
Education
Bachelor of Science - Computer Technologies
/2014 - /2017
Associate of Science - Computer Engineering
/2010 - /2014
Skills
- Project Management
- Agile (Scrum), Waterfall, Kanban
- Project Planning
- Service Management
- Coaching & Mentoring
- Budget Management
- Change Management
- Stakeholder Management
- Risk Management & Mitigation
- Conflict Resolution
- Business Analysis
- Reporting and Status updates for Clients and PMO
- Work Break Down Structure (WBS)
- Software Requirements Services (SRS)
- Requirements Gathering & Analysis
- Milestone definitions
- UI & UX Design (Figma, AdobeXD, AxureRP)
- Software: Jira, Confluence, MSProject, Asana, Trello, ClickUp, Monday, ServiceNow
- Infrastructure Design (AWS)
Certification
- Certified Project Manager (PMI), Hillel IT School 2018
- Certified Project Manager Professional, PMI - In Progress 2024
- Certified AWS Business Partner, Amazon Web Services 2022
- Certified Entry-Level JavaScript Programmer, JS Institute 2023
Timeline
Senior Information Technology Project Manager - Greenice
01.2020 - Current
Information Technology Project Manager - Greenice
04.2018 - 01.2020
Project Coordinator - Reikartz Hotel Group
03.2016 - 04.2018
Sales Manager - Rozetka.ua
05.2014 - 03.2016
Ukrainian Engineering Pedagogics Academy - Bachelor of Science, Computer Technologies
/2014 - /2017
Technical College of Industrial Automation - Associate of Science, Computer Engineering
/2010 - /2014