YEVA PANCHUK
Toronto,ON
Summary
Experienced professional with a diverse background in sales, marketing, customer support, recruitment, and hospitality. Proven track record of exceeding sales quotas, achieving high customer satisfaction, and improving operational efficiency. Skilled in communication, strategic planning, and client relationship management. Adept at training and leading teams, resolving issues, and ensuring compliance with regulations. Seeking a full-time position to leverage these skills and contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Sales and Marketing Assistant
ELITE MARKETING AND SALES
03.2023 - 07.2024
- Demonstrated excellent communication skills in order to effectively present products and services
- Developed and implemented strategic marketing plans to maximize sales growth
- Built relationships with clients to ensure customer satisfaction and loyalty
- Successfully negotiated terms and closed sales agreements, consistently surpassing monthly sales quotas by 17%
- Maintained records of sales activities and customer interactions, contributing to improved sales tracking and reporting accuracy.
Customer Support Representative
STUZO
06.2023 - 04.2024
- Provided technical support via phone, email and chat, achieving a 98% customer satisfaction rate
- Created detailed issue reports that improved issue tracking and resolution
- Assisted with product information, pricing, billing, and troubleshooting
- Handled escalated issues professionally and empathetically, successfully resolving 94% of cases
- Conducted follow-up calls to ensure satisfaction, resulting in positive feedback from customers.
Customer Support Representative
SUPPORTYOURAPP
11.2022 - 05.2023
- Promptly handled an average of 50+ customer inquiries and complaints per day with a 96% customer satisfaction rate
- Communicated effectively and professionally with customers, representing the company and brand in a positive and customer-centric manner
- Stayed up-to-date with product knowledge and industry trends
- Followed up with customers to ensure their issues were resolved and they were satisfied with the service.
Recruitment & Talent Acquisitions Intern
ATOS
08.2022 - 11.2022
- Assisted with recruitment process by conducting initial phone screens and scheduling interviews
- Collaborated with hiring managers to understand position requirements
- Analysed resumes to assess qualifications for open positions
- Created job postings and placed them on various job boards and websites
Assistant Manager
RIU HELIOS PARADISE
05.2021 - 09.2021
- Provided customers with excellent service and resolved customer complaints
- Managed a team of 6 employees, providing direction and guidance to ensure high standards of service
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Monitored guest satisfaction through direct interaction with customers during their dining experience
- Utilized excellent organizational skills to ensure accuracy of all orders, resulting in increased profits.
Restaurant Server
RIU HELIOS PARADISE
05.2020 - 09.2020
- Greeted and seated guests, ensuring a welcoming and comfortable dining experience
- Provided detailed menu information and made recommendations to enhance guest dining experiences
- Managed multiple tables simultaneously, ensuring timely service and customer satisfaction
- Assisted in training new staff members and contributed to team collaboration
Education
Bachelor of Arts - Business Administration/ Marketing
American University in Bulgaria
Blagoevgrad, Bulgaria05.2023
Skills
- MS Office
- Multichannel Support
- Technical Troubleshooting
- CRM Software
- Help Desk Software
- Cybersecurity
- Customer Needs Analysis
- Conflict Resolution
- Product Knowledge
- Sales And Marketing Strategy
- Market Research
- Content Creation
- Campaign Management
- Web Analytics
- Email Marketing
- Copywriting
- Storytelling
- Project Management
- Excellent communication and interpersonal skills
- Time Management
- Attention to Detail
- Creativity
- Team Collaboration
- Adaptability
- Emotional Intelligence
- Multitasking
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Bulgarian
Native or Bilingual
Polish
Full Professional
French
Professional Working
Timeline
Customer Support Representative
STUZO
06.2023 - 04.2024
Sales and Marketing Assistant
ELITE MARKETING AND SALES
03.2023 - 07.2024
Customer Support Representative
SUPPORTYOURAPP
11.2022 - 05.2023
Recruitment & Talent Acquisitions Intern
ATOS
08.2022 - 11.2022
Assistant Manager
RIU HELIOS PARADISE
05.2021 - 09.2021
Restaurant Server
RIU HELIOS PARADISE
05.2020 - 09.2020
Bachelor of Arts - Business Administration/ Marketing
American University in Bulgaria
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