Yeva Panchuk
Toronto,ON
Summary
Organized and reliable professional skilled in multitasking with a positive attitude. Proven in delivering exceptional customer service and resolving issues efficiently. Experienced in HR functions and strategic PR/marketing campaigns. Strong interpersonal and communication abilities. Seeking a dynamic role to leverage my diverse skill set and drive organizational success
Overview
5
5
years of professional experience
Work History
Customer Support Representative
Stuzo
Philadelphia, PA (Remote)
09.2023 - 04.2024
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Created detailed reports of customer issues for further review.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Handled escalated customer service issues with professionalism and empathy.
- Performed administrative duties such as data entry, filing, and document preparation.
Customer Service Representative
SupportYourApp
Kyiv, Ukraine (Remote)
11.2022 - 04.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Recruitment Intern
Atos
Sofia, Bulgaria
08.2022 - 10.2022
- Searched for potential candidates through various job boards and social media outlets.
- Conducted initial phone screenings with prospective candidates.
- Assisted in the creation of job postings and advertisements.
- Organized interviews with hiring managers, including scheduling and preparation of materials.
- Maintained accurate records of recruitment activities throughout the process.
English Tutor
Freelance
Blagoevgrad, Bulgaria
09.2020 - 05.2022
- Developed and implemented individualized lesson plans for students based on their needs and learning styles.
- Created a positive, encouraging environment to foster student growth in language skills.
- Provided feedback to students on their strengths, weaknesses, and progress.
- Assisted students in developing reading comprehension strategies, grammar rules, and writing techniques.
- Built student confidence through positive reinforcement.
Front Desk Receptionist
RIU Helios Paradise
Sunny Beach, Bulgaria
06.2020 - 09.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
Intern Events & Marketing
Ukrainian Fashion Week
Kyiv, Ukraine
02.2019 - 02.2019
- Collaborated with team members to create a comprehensive social media strategy.
- Created content for website pages, blog posts, and social media platforms.
- Conducted interviews with customers to gain insights into their experiences.
- Supported senior staff members in the completion of complex projects within deadlines.
Education
Bachelor of Arts - Business Administration
American University in Bulgaria
Blagoevgrad, Bulgaria 05-2023
Skills
- MS Office
- Strong Communication
- Product Knowledge
- Recruitment And Hiring
- Interviewing
- Customer Service And Support
- Customer Focus
- Sales Development
- Understanding of security standards
Languages
English
Full Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Bulgarian
Professional
French
Limited
Spanish
Limited
Timeline
Customer Support Representative
Stuzo
09.2023 - 04.2024
Customer Service Representative
SupportYourApp
11.2022 - 04.2023
Recruitment Intern
Atos
08.2022 - 10.2022
English Tutor
Freelance
09.2020 - 05.2022
Front Desk Receptionist
RIU Helios Paradise
06.2020 - 09.2020
Intern Events & Marketing
Ukrainian Fashion Week
02.2019 - 02.2019
Bachelor of Arts - Business Administration
American University in Bulgaria
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