Yeung Wing Kit Ricky
Coquitlam,BC
Summary
Results-driven professional with a proven track record in facilities management and the hospitality industry. Seeking to leverage exceptional talents and visionary leadership to contribute to a respected organization that values process improvement, troubleshooting, and team development.
Expertise in Front Office operation, customer service, workplace strategy planning and comprehensive facilities oversight.
Demonstrated management skills that drive team success cultivate meaningful customer relationships and deliver outstanding operational outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Facilities Manager
Jones Lang LaSalle Limited
01.2023 - 09.2024
- Serve as the deputy overseeing the entire facilities management operations of the prestigious HSBC Main Building, including both soft and hard services
- Ensure seamless day-to-day operations of the facility, maintaining the highest standards in guest services, workplace experience, cleaning, landscaping, and technical services
- Lead and supervise a dedicated team, fostering a culture of excellence, accountability, and continuous improvement
- Develop and implement comprehensive preventive maintenance programs for catering, cleaning, landscaping, and technical services to optimize efficiency and minimize downtime
- Ensure strict compliance with local regulations, codes, and safety standards, while proactively implementing emergency preparedness plans for all facility services
- Manage vendor relationships and negotiate contracts to secure top-quality services and cost-effective solutions for all aspects of facility maintenance
- Collaborate closely with the facilities Director in strategic planning, budgeting, and project execution, driving initiatives that enhance the overall operational efficiency and effectiveness of the facility
- Overseeing the entire facilities management operations of the prestigious HSBC Main Building, including both soft and hard services
- Increased staff morale by addressing workplace concerns promptly and implementing measures to improve overall working conditions.
- Managed multi-site facilities operations while coordinating activities across locations for consistency in service delivery.
Resident Manager (Account In-charge)
Jones Lang LaSalle Limited
11.2020 - 12.2022
- Spearheaded the pre-opening and successful launch of a cutting-edge 392-room, 150,000 sq ft facility, InnoCell, the first MiC building in Hong Kong.
- Established and implemented comprehensive operational standard operating procedures (SOPs) to ensure smooth and efficient facility operations, while continuously identifying areas for enhancement and implementing improvement measures
- Provided strategic oversight and direction to multiple departments, including front office, guest relations, mailroom, housekeeping, community, and technical teams
- Developed and executed preventive maintenance programs, fostering a culture of proactive maintenance and ensuring the highest levels of cleanliness, safety, and functionality throughout the facility
- Formulated and implemented robust user engagement strategies and innovative facilities management approaches, leveraging smart technologies to optimize the user experience and drive operational excellence
- Effectively managed annual operation and capital expense budgets, ensuring financial targets were met while maximizing the value and quality of services provided
- Managed daily operations, ensuring smooth functioning of the residential complex.
Facilities Manager
Jones Lang LaSalle Limited
12.2019 - 11.2020
- Supported the account in charge in overseeing the day-to-day operations of a dynamic 9-floor campus, delivering exceptional facilities services and ensuring a world-class workplace environment
- Managed vendor contracts and ensured compliance with statutory requirements, while maintaining the highest standards of facility maintenance and functionality
- Assisted in the development and implementation of strategic human experience programs and client engagement strategies, driving employee satisfaction and fostering a positive workplace culture
- Prepared accurate and insightful monthly financial and maintenance reports, providing stakeholders with comprehensive visibility into facility operations and performance
- Supported the account in charge in overseeing the day-to-day operations of a dynamic campus
Community Manager
Jones Lang LaSalle Limited
01.2019 - 12.2019
- Orchestrated the seamless operations of the reception, café, and mailroom, consistently delivering exceptional guest experiences and creating a welcoming and engaging environment
- Developed and implemented preventive maintenance programs, ensuring the ongoing functionality and appearance of facilities
- Organized and executed community and wellness events, fostering a sense of belonging and employee well-being
- Introduced innovative technologies and digital platforms to enable mobile workplace teams and enhance operational efficiency
- Effectively engaged with guests, employees, and stakeholders, soliciting feedback and implementing continuous improvement initiatives
- Prepared comprehensive monthly performance reports and conducted financial analysis to inform strategic decision-making and drive operational excellence
- Orchestrated the seamless operations of the reception, café, and mailroom
Welcome Relations Manager
W Hong Kong
05.2017 - 01.2019
- Ensured seamless hotel operations and maintained long-term relationships with VIPs and discerning guests by delivering exceptional service and personalized experiences
- Developed and implemented upselling strategies, resulting in increased revenue and improved departmental performance
- Ensured seamless hotel operations and maintained long-term relationships with guests
Guest Relations Manager
Harbour Plaza Metropolis
07.2015 - 05.2017
- Supervised daily shifts, handled guest incidents, and fostered a professional and welcoming environment
- Provided clear instructions and guidance to the front office team during high-volume periods, ensuring smooth operations and exceptional guest service
- Supervised daily shifts and handled guest incidents
Duty Manager
Rosedale Hotel Hong Kong
09.2013 - 07.2015
- Ensured high guest satisfaction by proactively managing incidents and emergencies, resolving challenges, and maintaining a seamless operation
- Ensured high guest satisfaction by proactively managing incidents
Guest Experience Supervisor
EAST Hong Kong
07.2011 - 09.2013
- Supervised daily operations, including room allocations and successfully built strong relationships with various departments to ensure smooth and efficient guest experiences
- Supervised daily operations and built strong relationships with various departments
Service Associate
Island Shangri-la Hotel, Hong Kong
11.2009 - 07.2011
- Efficiently managed front desk duties, cashier management, check-in/out procedures, and provided exceptional guest services
- Efficiently managed front desk duties and provided exceptional guest services
Education
Advance Diploma of Leadership & Management -
Australia Institute of Business & Technology
09.2022
Diploma in Hospitality Management -
City University, SCOPE
06.2007
HKCEC -
St Margaret's College
06.2005
HKCEC -
Salesian English School
06.2004
Skills
- Facilities Management
- Microsoft Office
- Customer Service
- Leadership Skills
- Budget Management
- Community Management
- Project Management Skills
- Workplace Planning
- Procurement Management
- Workplace Safety
- Environmental Health
- Operational Efficiency
- Staff Development
Certification
- Standard First Aid Certificate Course, Red Cross, 02/17
- Upsell Leader Program of Hotels, TSA, 01/19
Languages
English
Native or Bilingual
Cantonese
Native or Bilingual
Mandarin
Full Professional
References
Available upon request
Employee of the Quarter (2022)
In the third quarter of 2022, I was proud to receive the Employee of the Quarter award for my outstanding performance at InnoCell, a co-living space in Hong Kong. I played a pivotal role in planning and successfully leading the operations of InnoCell, which was honored with the "2022 Quality Building Award - Quality Excellence Award." This achievement highlighted my dedication to delivering exceptional quality and enhancing the overall living experience for residents.
Timeline
Senior Facilities Manager
Jones Lang LaSalle Limited
01.2023 - 09.2024
Resident Manager (Account In-charge)
Jones Lang LaSalle Limited
11.2020 - 12.2022
Facilities Manager
Jones Lang LaSalle Limited
12.2019 - 11.2020
Community Manager
Jones Lang LaSalle Limited
01.2019 - 12.2019
Welcome Relations Manager
W Hong Kong
05.2017 - 01.2019
Guest Relations Manager
Harbour Plaza Metropolis
07.2015 - 05.2017
Duty Manager
Rosedale Hotel Hong Kong
09.2013 - 07.2015
Guest Experience Supervisor
EAST Hong Kong
07.2011 - 09.2013
Service Associate
Island Shangri-la Hotel, Hong Kong
11.2009 - 07.2011
Diploma in Hospitality Management -
City University, SCOPE
HKCEC -
St Margaret's College
HKCEC -
Salesian English School
Advance Diploma of Leadership & Management -
Australia Institute of Business & Technology
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