YETUNDE (YETTY) DADA
Edmonton,Alberta
Summary
Highly motivated employee eager to embrace new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working effectively without supervision and swiftly acquiring new abilities.Proficient in the use of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Care Assistant
ALBERTA HEALTH SERVICES
09.2023 - Current
- Providing support and assistance to clients with daily tasks, recreation activities, appointment scheduling and medication reminders.
- Streamlined administrative tasks such as updating patient files, scheduling appointments, and maintaining accurate records of medication administration.
- Monitoring clients' well-being and reporting any changes in their condition to Therapist or healthcare professionals.
- Offering companionship and emotional support to clients, engaging in conversations and activities to promote socialization, coping mechanism and mental well-being.
- Following care plans and protocols established by Clinical care manager or healthcare providers to ensure clients' needs are met effectively.
- Maintaining accurate records of care provided, including documenting clients' progress, activities, and any concerns or incidents that arise.
- Participating in training and continuing education opportunities to enhance skills and stay updated on best practices in client care.
Psychiatric Aide
ALBERTA HEALTH SERVICES
08.2022 - Current
- Demonstrated commitment to patient-centered care by consistently treating patients with respect, dignity, and compassion throughout their treatment journey.
- Reduced incidents of violence or self-harm by implementing de-escalation techniques and maintaining a safe environment for patients.
- Promoted health and wellness in psychiatric patients through caring emotional support and encouragement.
- Established rapport with patients through active listening, empathy, and understanding their unique challenges.
- Supported therapeutic goals with engaging group activities that fostered social interaction and skill development.
- Improved patient well-being by providing compassionate and attentive care, addressing individual needs and concerns.
Healthcare Assistant
COVENANT HEALTH
03.2020 - Current
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Demonstrated professionalism through punctuality, attention to detail, and consistent provision of quality patient care.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Communicated effectively with patients and families to provide information about care and treatment.
Warehouse Associate
PET VALU
05.2017 - 01.2019
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages and updated orders in internal database.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
Customer Service Associate/Marketing Officer
ABC DIGITAL STROKE
08.2014 - 11.2016
- Investigated and resolved customers inquiries and complaints in a timely manner
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
ZENITH MEDICARE HMO
02.2011 - 07.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Certificate - Health Care Aide
ROBERTSON COLLEGE
Edmonton, AB08.2019
Bachelor of Science - Economics
Obafemi Awolowo University
Ile Ife, NIGERIA06.2010
Skills
- Ability to work flexible hours
- Teamwork and Collaboration
- Understanding Customer Needs
- Friendly, Positive Attitude
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Excellent Communication
- Computer Skills
Certification
- OFFICE ADMINISTRATION (CCVT TORONTO 2017)
- FIRST AID AND CPR
- WHMIS
- NON VIOLENT CRISIS INTERVENTION
- DIVERSITY AND INCLUSION
- INFORMATION PRIVACY
- CERTIFIED HEALTHCARE AIDE
Languages
English
Timeline
Client Care Assistant
ALBERTA HEALTH SERVICES
09.2023 - Current
Psychiatric Aide
ALBERTA HEALTH SERVICES
08.2022 - Current
Healthcare Assistant
COVENANT HEALTH
03.2020 - Current
Warehouse Associate
PET VALU
05.2017 - 01.2019
Customer Service Associate/Marketing Officer
ABC DIGITAL STROKE
08.2014 - 11.2016
Customer Service Representative
ZENITH MEDICARE HMO
02.2011 - 07.2014
Certificate - Health Care Aide
ROBERTSON COLLEGE
Bachelor of Science - Economics
Obafemi Awolowo University
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