Yetunde Adeniran
Regina,Saskatchewan
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Senior Employer Services Representative
Saskatchewan Workers' Compensation Board
Regina, SK
04.2017 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved problems, improved operations and provided exceptional service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Managed over 50 customer calls per day.
Customer Representative
Scotiabank
Moose Jaw, SK
03.2016 - 04.2017
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Recommended potential products or services by collecting customer information and analyzing customer needs.
- Boosted sales revenue by skillfully promoting diverse service options.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Used Notepad to prepare memos, correspondence and reports.
- Processed 100 or more cheques daily and increased digital banking service use by 10% in branch.
Cashier
Walmart Canada
Moose Jaw, SK
07.2013 - 05.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned Cash Officer position and provided backup at key times.
Volunteer Admin Assistant and Resources Coordinato
Canadian Red Cross
Moose Jaw, SK
11.2015 - 02.2016
- Carried out day-day-day duties accurately and efficiently.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Composed, edited and prepared correspondence and other department documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Handled 10 or more calls per day to address customer inquiries or concerns.
Education
Associate of Arts - Immigration Legal Assistant
Ashton College
Vancouver, BC04.2021
Associate of Science - Business
Saskatchewan Institute of Applied Sciences And Technology
Moose Jaw, SK12.2014
Associate of Science - Human Resources Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2012
Bachelor of Science - Economics
Bowen University
Osun State, Nigeria06.2009
Skills
- Flexible and Adaptable
- Software Applications (Microsoft Office, G-suite etc)
- Active Listening
- Data Entry
- Team building and Collaboration
- Conflict Resolution
- Written And Verbal Communication
- Results-Oriented
- Resolving Issues
- Privacy Act
- Technical Aptitude
- Customer Experience
- Sales Knowledge
- Customer Needs and Account Issues
- Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Senior Employer Services Representative
Saskatchewan Workers' Compensation Board
04.2017 - Current
Customer Representative
Scotiabank
03.2016 - 04.2017
Volunteer Admin Assistant and Resources Coordinato
Canadian Red Cross
11.2015 - 02.2016
Cashier
Walmart Canada
07.2013 - 05.2016
Associate of Arts - Immigration Legal Assistant
Ashton College
Associate of Science - Business
Saskatchewan Institute of Applied Sciences And Technology
Associate of Science - Human Resources Management
Centennial College of Applied Arts And Technology
Bachelor of Science - Economics
Bowen University
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