Summary
Overview
Work History
Skills
Certification
Education
Timeline
CustomerServiceRepresentative

Yetnayet Mekonen

Toronto,Ontario

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Customer Service Representative

Blue Nile Restaurant
Toronto, ON
05.2022 - 12.2023
  • Prepared tables by setting up linens, silverware and glassware.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Trained new employees to perform duties.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Managed multiple tasks simultaneously while remaining organized under pressure.

Customer Service Representative

Stellar personal
Toronto, Ontario
10.2020 - 03.2022
  • Recognized by management for providing exceptional customer service.
  • Planned and completed group projects, working smoothly with others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Understood and followed oral and written directions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.

Call Center Representative

Manpower Group Global
Toronto, Ontario
03.2020 - 09.2020
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Responded to customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Customer Service Representative

Tim hortons
Toronto, ON
11.2019 - 06.2020
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Skills

  • Inbound and Outbound Calling
  • Account Updating
  • Consultative Sales
  • Call Management
  • Complaint Resolution
  • Data Collection
  • Product Knowledge
  • Information Security
  • Product Sales

Certification

  • Certificate, Junior IT Analyst
    Program - NPower, Toronto -
    Dec 2020.
    Certificate, Google IT
    Support Professional,
    NPower, Toronto - Dec 2020.

Education

Bachelor of Arts - Public Policy And Administration

York University
Toronto, ON

Timeline

Customer Service Representative

Blue Nile Restaurant
05.2022 - 12.2023

Customer Service Representative

Stellar personal
10.2020 - 03.2022

Call Center Representative

Manpower Group Global
03.2020 - 09.2020

Customer Service Representative

Tim hortons
11.2019 - 06.2020

Bachelor of Arts - Public Policy And Administration

York University

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Yetnayet Mekonen