Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

YESUDIAN CRUZ

San Diego

Summary

Personable, reliable, and customer-focused professional with over 10 years of experience in hospitality and customer service roles. Skilled in strong communication skills with a natural ability to connect with people, handling high-pressure situations with composure, and ensuring safety and comfort. Excited to bring strong interpersonal skills, adaptability, and a passion for travel as a Delta flight attendant.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Catering Server / Bartender

Culinary Concepts
12.2022 - Current
  • Orchestrate seamless service operations for large-scale events (50-2000 guests), managing complex beverage programs and coordinating with culinary teams.
  • Communicated clearly both in person and over announcements (phone/radio), ensuring customers received accurate and timely updates.
  • Assisted with heavy items and provided direct support to individuals with special needs, demonstrating care and attention.
  • Drive customer satisfaction through personalized service, efficient multitasking, and quick problem resolution in high-pressure environments.
  • Implement creative solutions for guest requests and service challenges, adapting quickly to changing event requirements and preferences.
  • Followed company policies and procedures while upholding quality standards.

Server

Del Mar Marriot
05.2023 - 07.2025
  • Handle complex guest requests, maintain accurate order records, and ensure timely service delivery while adhering to Marriott’s quality standards.
  • Recognized for punctuality and reliability in roles requiring early mornings, late nights, and holiday shifts.
  • Work seamlessly with front and back-of-house teams to expedite orders, resolve service challenges, and create memorable dining experiences.
  • Provide personalized recommendations and accommodate dietary restrictions, ensuring guest comfort and satisfaction while maintaining service flow.
  • Trained in safety procedures and practiced situational awareness to ensure a secure environment for staff and patrons.
  • Implement efficient service techniques to enhance guest experience, manage peak dining periods, and maintain consistent service quality.

Server / Bartender

Instawork
06.2022 - 06.2023
  • Fostered team synergy across diverse venues, adapting swiftly to varying protocols while ensuring consistent service excellence.
  • Consistently balanced independent tasks with teamwork to achieve daily operational goals.
  • Delivered exceptional service at high-volume events, managed complex drink orders, and maintained precise cash handling while fostering positive guest relations.
  • Mentored rotating staff members on service protocols and drink preparation, facilitating smooth transitions between shifts.
  • Ensured my uniform, personal appearance, and communications were professional.

Education

Massage Therapy - Neuromuscular Certified

National Holistic Institute
Santa Ana, California
05.2022

Diploma - undefined

Sherwood High School
Sandy Spring, MD
06.2014

Skills

  • Effective Multitasking, Conflict Resolution & De-escalation, Team Collaboration, Safety Compliance, Time Management, Reliability, Food Safety

Certification

Food Handlers Education Certification, RBS Certification, TIPS California RBS Training Certification


Timeline

Server

Del Mar Marriot
05.2023 - 07.2025

Catering Server / Bartender

Culinary Concepts
12.2022 - Current

Server / Bartender

Instawork
06.2022 - 06.2023

Diploma - undefined

Sherwood High School

Massage Therapy - Neuromuscular Certified

National Holistic Institute

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YESUDIAN CRUZ