YESUDIAN CRUZ
San Diego
Summary
Personable, reliable, and customer-focused professional with over 10 years of experience in hospitality and customer service roles. Skilled in strong communication skills with a natural ability to connect with people, handling high-pressure situations with composure, and ensuring safety and comfort. Excited to bring strong interpersonal skills, adaptability, and a passion for travel as a Delta flight attendant.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Catering Server / Bartender
Culinary Concepts
12.2022 - Current
- Orchestrate seamless service operations for large-scale events (50-2000 guests), managing complex beverage programs and coordinating with culinary teams.
- Communicated clearly both in person and over announcements (phone/radio), ensuring customers received accurate and timely updates.
- Assisted with heavy items and provided direct support to individuals with special needs, demonstrating care and attention.
- Drive customer satisfaction through personalized service, efficient multitasking, and quick problem resolution in high-pressure environments.
- Implement creative solutions for guest requests and service challenges, adapting quickly to changing event requirements and preferences.
- Followed company policies and procedures while upholding quality standards.
Server
Del Mar Marriot
05.2023 - 07.2025
- Handle complex guest requests, maintain accurate order records, and ensure timely service delivery while adhering to Marriott’s quality standards.
- Recognized for punctuality and reliability in roles requiring early mornings, late nights, and holiday shifts.
- Work seamlessly with front and back-of-house teams to expedite orders, resolve service challenges, and create memorable dining experiences.
- Provide personalized recommendations and accommodate dietary restrictions, ensuring guest comfort and satisfaction while maintaining service flow.
- Trained in safety procedures and practiced situational awareness to ensure a secure environment for staff and patrons.
- Implement efficient service techniques to enhance guest experience, manage peak dining periods, and maintain consistent service quality.
Server / Bartender
Instawork
06.2022 - 06.2023
- Fostered team synergy across diverse venues, adapting swiftly to varying protocols while ensuring consistent service excellence.
- Consistently balanced independent tasks with teamwork to achieve daily operational goals.
- Delivered exceptional service at high-volume events, managed complex drink orders, and maintained precise cash handling while fostering positive guest relations.
- Mentored rotating staff members on service protocols and drink preparation, facilitating smooth transitions between shifts.
- Ensured my uniform, personal appearance, and communications were professional.
Education
Massage Therapy - Neuromuscular Certified
National Holistic Institute
Santa Ana, California05.2022
Diploma - undefined
Sherwood High School
Sandy Spring, MD06.2014
Skills
- Effective Multitasking, Conflict Resolution & De-escalation, Team Collaboration, Safety Compliance, Time Management, Reliability, Food Safety
Certification
Food Handlers Education Certification, RBS Certification, TIPS California RBS Training Certification
Timeline
Server
Del Mar Marriot
05.2023 - 07.2025
Catering Server / Bartender
Culinary Concepts
12.2022 - Current
Server / Bartender
Instawork
06.2022 - 06.2023
Diploma - undefined
Sherwood High School
Massage Therapy - Neuromuscular Certified
National Holistic Institute