Yessika Davalos
Rialto
Summary
Dynamic leader with a proven track record at Wells Fargo Bank, N.A., excelling in strategic planning and staff management. Spearheaded initiatives that aligned departmental goals with company objectives, enhancing productivity by fostering a strong workplace culture. Expert in operations management and customer relationship management, significantly improving service quality and team performance.
Overview
11
11
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
08.2013 - Current
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Mentored and supported teller, associate and relationship bankers to create strong workplace culture.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed senior-level personnel working in marketing and sales capacities.
- Successfully managed employees and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed and coached Associate and Relationship Bankers on policies, procedure and operational risk.
Education
No Degree - Working Towards Associate Degree
Riverside Community College
Riverside, CAHigh School Diploma -
Eisenhower High School
Rialto, CA06.2001
Skills
- Staff Management
- Strategic Planning
- Negotiation
- Operations Management
- Customer rapport
- Staff Training and Development
- Store management
- Business Administration
- Presentations
- Product and service knowledge
- Recruiting and interviewing
- Customer Relations
- Team motivation
- Orientation and training
- Customer Relationship Management
Additional Information
Wells Fargo Ambassador
Languages
Spanish
Native or Bilingual
Timeline
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
08.2013 - Current
No Degree - Working Towards Associate Degree
Riverside Community College
High School Diploma -
Eisenhower High School
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