Yessica Rodriguez
Fresno,CA
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at La Kebrada Mexican Restaurant. Proven ability to enhance guest experiences through strong multitasking and effective team collaboration. Skilled in payment processing and allergy awareness, consistently ensuring a welcoming atmosphere and operational efficiency.
Overview
10
10
years of professional experience
Work History
Waitress
La Kebrada Mexican Restaurant
02.2023 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for all patrons.
- Accurately processed orders and managed transactions using POS systems to enhance operational efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new team members on menu offerings, service protocols, and customer interaction best practices.
Surgery Scheduler
Sierra Pacific Orthopedics
09.2022 - Current
- Coordinated surgery schedules, ensuring optimal resource allocation and patient flow.
- Managed appointment bookings, confirming details with patients and healthcare providers.
- Streamlined communication between surgical teams and administrative staff to enhance collaboration.
- Implemented process improvements that reduced scheduling conflicts and increased operational efficiency.
Referrals Department
The Nephrology Group
09.2021 - 09.2022
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Referring patients to specialist offices for treatment
Waitressing
Fat Boys Sports Bar
09.2017 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- cashier,taking orders to go as well as in restaurant,running food.
- Bussing tables
Front Desk Receptionist
Ocean Dental Group
01.2016 - 08.2021
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing time management for staff and clients.
- Enhanced customer service experience by addressing inquiries and resolving issues promptly.
- Trained and mentored junior reception staff, fostering a collaborative work environment.
- Taking payments
Education
M.A - Medical Assistant
Kaplan College
Clovis, CA06-2019
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Clean and sanitizing tables chair
- Cash handling
- Attention to detail, customers seat preference food,allergies
- Safe food handling
- Hospitality service expertise
- Menu recommendations
- Payment processing
- Food running
- Table setting
- Menu memorization
- Table bussing
- Tableside service
- Dining area maintenance
- Allergy awareness
- Beverage preparation
- Upselling
Languages
Spanish
Native or Bilingual
Timeline
Waitress
La Kebrada Mexican Restaurant
02.2023 - Current
Surgery Scheduler
Sierra Pacific Orthopedics
09.2022 - Current
Referrals Department
The Nephrology Group
09.2021 - 09.2022
Waitressing
Fat Boys Sports Bar
09.2017 - 04.2022
Front Desk Receptionist
Ocean Dental Group
01.2016 - 08.2021
M.A - Medical Assistant
Kaplan College