Yessica Rivera Martinez
San Diego
Summary
To obtain the position of Property manager.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs and always going above and beyond.
Overview
9
9
years of professional experience
Work History
Property Manager
Hoban Managment
09.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Successfully collected rental income and maintained delinquency rate consistently under 2% each month through proactive communication and effective follow-up procedures.
- Filed legal actions, including serving 5-day notices and initiating court proceedings for delinquent residents to ensure prompt resolution of outstanding balances.
- Developed and implemented innovative marketing strategies to increase property visibility, attract potential tenants, and boost rental traffic, resulting in higher occupancy rates and lease signings.
- Achieved an impressive lease conversion ratio of 80-95%, consistently converting high levels of property traffic into signed leases.
- Efficiently managed the operations, leasing, and maintenance of two properties simultaneously, ensuring smooth day-to-day operations and tenant satisfaction.
- Demonstrated exceptional attention to detail in lease administration, property inspections, and financial management, ensuring accuracy in all aspects of property operations.
- Implemented cost-effective strategies and ensured proper maintenance practices to safeguard the long-term value and condition of properties under management.
- Proactively collected outstanding bad debt and ensured timely recovery of move-out damages to cover turn costs and maintain property integrity.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
General Manager
Chipotle Mexican Grill
07.2017 - 09.2024
- Overseeing daily operations
- Managing staff
- Ensuring, and providing exceptional customer service
- Analyzing financial data
- Identifying trends
- Work orders like maintenance issues
- Developing strategies to improve the restaurant’s performance and Income
- Maintain project timelines to ensure tasks are accomplished effectively
- Resolve internal staff conflicts efficiently and to the mutual benefit of all involved
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Cashier
El Super Grocery Store
01.2016 - 07.2017
- Managing transactions with customers using cash registers
- Resolve customer complaints, guide them and provide relevant information
- Handle merchandise returns and exchanges
Education
High School Diploma -
Mark Twain High School
San Diego, CA01.2013
Skills
- Bilingual Skills
- Food Handler Card
- Typing 25 wpm
- Spanish/English
- Management Skills
- Microsoft Word/Excel
- Customer Service Skills
- Multi-Telephone Line
- Data Entry
- 10-Key by Touch
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Lease renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
Experienceemployment
- Chipotle Mexican Grill, San Diego, CA, General Manager, 07/17, Present, Overseeing daily operations, Managing staff, Ensuring and providing exceptional customer service, Analyzing financial data, Identifying trends, Managing work orders like maintenance issues, Developing strategies to improve the restaurant’s performance, Maintaining project timelines, Resolving internal staff conflicts efficiently
- El Super Grocery Store, San Diego, CA, Cashier, 01/16, 07/17, Managing transactions with customers using cash registers, Resolving customer complaints, Guiding customers and providing relevant information, Handling merchandise returns and exchanges
Languages
Spanish
Bilingual or Proficient (C2)
Timeline
Property Manager
Hoban Managment
09.2024 - Current
General Manager
Chipotle Mexican Grill
07.2017 - 09.2024
Cashier
El Super Grocery Store
01.2016 - 07.2017
High School Diploma -
Mark Twain High School
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