Summary
Overview
Work History
Education
Skills
Technology Skills
Extracurricular Activities
Hobbies and Interests
Volunteer Experience
Languages
Timeline
Generic

Yessica Hernandez-Santos

Toronto,ON

Summary

Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations, and sales abilities.

Overview

2
2
years of professional experience

Work History

Assistant Coach

Little Kickers
04.2023 - 09.2023
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Advised head coach on discipline, performance, and other decision-making areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Assisted in creating and executing practice plans for athletes to help reach highest potential.
  • Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.
  • Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
  • Assisted clients in setting and achieving personal and professional goals.

Cashier/Customer Service

McDonald's Restaurant
12.2022 - 04.2023
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Sales Associate

Once Upon A Child
06.2021 - 09.2021
  • Took cash and debit/credit card payments
  • Tagged clothes for pricing
  • Organized shelves and clothing racks
  • Took care of cleaning procedures when needed
  • Organized clothing purchases when customers came in to trade
  • Posted clothing sales and information on social media

Education

Michael Power St Joseph’s High School
06.2024

Skills

  • Fluent in Spanish
  • Active listener
  • Quick learner
  • Positive attitude
  • Team player
  • Courteous
  • Flexible
  • Customer Service
  • MS Office
  • Payment Collection
  • Cash Handling
  • Guest Services
  • Social Media Strategy

Technology Skills

  • Microsoft applications
  • Social Media
  • Google Drive
  • Computer skills

Extracurricular Activities

Debate Team Dance (Sean Boutilier Academy of Dance) Year book club Chess Club Leadership camp

Hobbies and Interests

  • Playing basketball/soccer/volleyball
  • Reading books
  • Writing poetry

Volunteer Experience

  • Helped out with children in class who have disabilities to go for walks, get dressed and with homework or reading
  • Helped out family and friends to take care of young children while parents are either cooking dinner or cleaning their home.

Languages

Spanish
Native or Bilingual

Timeline

Assistant Coach

Little Kickers
04.2023 - 09.2023

Cashier/Customer Service

McDonald's Restaurant
12.2022 - 04.2023

Sales Associate

Once Upon A Child
06.2021 - 09.2021

Michael Power St Joseph’s High School

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Yessica Hernandez-Santos