Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yessica Gutierrez

Victoria,BC

Summary

Recent general management graduate dedicated to maintaining accurate records and strict controls to meet business needs. Systematic and well organized with great attention to detail, proven track record in improving operational efficiency and customer satisfaction at Habitat for Humanity Victoria, leveraging Microsoft Excel expertise and exceptional problem-solving skills. Skilled at fostering teamwork and collaboration. Meticulous attention to detail and a commitment to achieving company objectives.

Overview

15
15
years of professional experience

Work History

Retail Sales Associate

Habitat for Humanity Victoria
06.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Commercial Cleaner

Blanco Cleaning
10.2022 - 04.2024
  • Maintained clean, neat, and professional entrances.
  • Maintained clean environments across various industries including offices, retail spaces, and warehouses.
  • Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
  • Developed and maintained cleaning schedules to clean designated areas and manage shifts.
  • Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.

Administrator

Community Centre
02.2020 - 01.2022
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.

School Coordinator

Castillo of Chapultec College
08.2009 - 06.2019
  • Mentored new teachers, providing support and guidance that contributed to their professional growth.
  • Adapted policies to ensure compliance with changing state education regulations, maintaining the school''s high standards of operation.
  • Streamlined communication between staff and parents by implementing a user-friendly platform.
  • Managed scheduling logistics including course offerings, teacher assignments, and student enrollment to ensure optimal resource allocation.
  • Managed budgets and allocated funds effectively for various school programs and projects.
  • Fostered a positive learning environment by addressing individual student needs and promoting inclusivity.

Education

Diploma - Buisness Administration-General Management

Camosun College
Victoria, BC

Certificate - Bookkeeping Fundamentals

Camosun College
Victoria, BC

Bacherlor of Education - Elementary Education

Laurens Intitute
Monterrey, Mexico
06.2008

Skills

  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Microsoft Excel expertise
  • Documentation And Reporting
  • Office Management
  • Scheduling
  • Administrative Support
  • Data Entry
  • Bookkeeping Principles
  • Attention to Detail

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Retail Sales Associate

Habitat for Humanity Victoria
06.2023 - Current

Commercial Cleaner

Blanco Cleaning
10.2022 - 04.2024

Administrator

Community Centre
02.2020 - 01.2022

School Coordinator

Castillo of Chapultec College
08.2009 - 06.2019

Diploma - Buisness Administration-General Management

Camosun College

Certificate - Bookkeeping Fundamentals

Camosun College

Bacherlor of Education - Elementary Education

Laurens Intitute

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Yessica Gutierrez