Yessica Gonzalez
Highland
Summary
Dynamic professional with extensive experience in quality assurance and customer service, notably at FabFitFun. Proven ability to enhance operational efficiency through effective communication and meticulous data management. Skilled in report generation and document scanning, consistently ensuring product quality and customer satisfaction. Recognized for resolving complex issues with diplomacy and emotional intelligence.
Overview
13
13
years of professional experience
Work History
Clerk
Burlington Coat Factory Distribution Center
Riverside
02.2022 - Current
- Scanned documents into digital formats ensuring accuracy of content.
- Entered data into computer systems accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Utilized computer software programs to create reports, labels, forms.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Monitored and directed work of lower-level clerks.
Quality Control Inspector
FabFitFun
Chino
06.2018 - 01.2022
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Ensured that all products met customer requirements prior to shipment.
- Generated reports summarizing inspection results, defect trends, and other statistical data.
- Tested finished goods prior to shipment according to established protocols.
Quality Control Inspector
Performance Team
Mira Loma
12.2016 - 05.2018
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Collaborated with cross-functional teams to resolve complex problems related to product design or manufacturing processes.
- Ensured that all products met customer requirements prior to shipment.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
Host
La Mexicana Restaurant
Jurupa Valley
03.2012 - 10.2016
- Greeted guests upon arrival and provided them with menus.
- Managed incoming calls during busy shifts.
- Served as point-of-contact for resolving guest complaints or special requests.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Took reservations over phone and in person.
- Contributed to team efforts by accomplishing related tasks as needed.
Education
High School Diploma -
Anaheim High
Anaheim, CA06-1997
Skills
- Data entry
- Document scanning
- Report generation
- Quality assurance
- Database management
- Customer service
- Communication skills
- Research
- Verbal and writing communication
- Quality management
Languages
English
Professional
Spanish
Professional
Timeline
Clerk
Burlington Coat Factory Distribution Center
02.2022 - Current
Quality Control Inspector
FabFitFun
06.2018 - 01.2022
Quality Control Inspector
Performance Team
12.2016 - 05.2018
Host
La Mexicana Restaurant
03.2012 - 10.2016
High School Diploma -
Anaheim High
Similar Profiles
BRANDON BENAVIDESBRANDON BENAVIDES
Warehouse Worker at Burlington Coat Factory Distribution CenterWarehouse Worker at Burlington Coat Factory Distribution Center
Seda SahinSeda Sahin
Bulk Ticket at Burlington Coat Factory Distribution CenterBulk Ticket at Burlington Coat Factory Distribution Center
Jonathan MalpicaJonathan Malpica
Loss Prevention Officer at Burlington Coat Factory Distribution CenterLoss Prevention Officer at Burlington Coat Factory Distribution Center
Ayesha SherazAyesha Sheraz
Researcher at Burlington Coat Factory Distribution CenterResearcher at Burlington Coat Factory Distribution Center
Joshua HamiltonJoshua Hamilton
Production Supervisor at Basler ElectricProduction Supervisor at Basler Electric