Yessica Gomez - Lemus
Bakersfield
Summary
Organized individual with experience in fast-paced environments. Known for exceptional customer service and problem-solving capabilities, committed to delivering outstanding results and enhancing customer experiences.
Overview
10
10
years of professional experience
Work History
Cashier
On the Go food store
Bakersfield
12.2024 - Current
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the checkout area.
- Handled customer complaints and resolved issues professionally.
- Verified age requirements for restricted products during sales transactions.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
Empire Gas and Liquor
Bakersfield
10.2024 - Current
- Operated cash register and processed customer transactions efficiently.
- Managed inventory levels and restocked shelves as needed.
- Maintained cleanliness and organization of the checkout area.
- Handled customer complaints and resolved issues professionally.
- Verified age requirements for restricted products during sales transactions.
Warehouse Worker
Target Distribution Center
Shafter
08.2020 - 05.2024
- Operated forklifts to load and unload pallets efficiently.
- Maintained inventory accuracy using handheld scanners and software systems.
- Collaborated with team members to ensure timely order fulfillment.
- Organized warehouse layout for optimal space utilization and accessibility.
- Followed safety protocols to maintain a secure work environment daily.
- Assisted in training new staff on warehouse procedures and equipment use.
Title Clerk
Greater Rockford Auto Auction
Rockford
03.2019 - 07.2020
- Process vehicle titles and registrations for auction transactions.
- Verify documents for accuracy and compliance with state regulations.
- Maintain organized records of title transfers and transaction histories.
- Coordinate with buyers and sellers to resolve title-related inquiries.
- Utilize software systems to track and manage title documentation efficiently.
- Assist in training new staff on title processing procedures and compliance standards.
- Collaborate with auction staff to ensure smooth title delivery during events.
- Communicate effectively with state agencies regarding title issues and requirements.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments to resolve issues related to titling process.
Title Clerk
DNA Auto Sales
Rockford
05.2018 - 03.2019
- Process vehicle titles and registrations for auction transactions.
- Verify documents for accuracy and compliance with state regulations.
- Maintain organized records of title transfers and transaction histories.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments to resolve issues related to titling process.
- Assisted customers in product selection and provided personalized recommendations.
- Processed transactions efficiently using point-of-sale systems.
Car Salesperson and Title Clerk
LC Auto Sales LLC
Rockford
04.2017 - 05.2018
- Assisted customers in selecting vehicles that match their needs and preferences.
- Demonstrated vehicle features and benefits to potential buyers effectively.
- Negotiated sales terms and financing options with clients to facilitate purchases.
- Managed paperwork for vehicle sales, including contracts and title transfers accurately.
- Developed relationships with potential buyers through phone calls and emails.
- Conducted test drives for prospective buyers.
- Advised customers on financing options and warranties available for their purchase.
Illinois remitter agent
State License and Title
Rockford
03.2016 - 04.2017
- AAssisted customers with inquiries regarding vehicle registration and titles.
- Processed license applications for accuracy and compliance with regulations.
- Maintained up-to-date knowledge of state laws and regulations related to licensing.
- Collaborated with team members to streamline application processing workflows.
- Managed documentation and records for efficient data retrieval and storage.
- Resolved customer issues promptly while ensuring a positive experience.
- Updated internal databases with accurate license and title information regularly.
- Developed customer relationships and ensured satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Process vehicle titles and registrations for auction transactions.
- Verify documents for accuracy and compliance with state regulations.
- Made sure Department of revenue received the correct fee to the correct transaction.
Education
Bakersfield Adult School
Bakersfield, CASkills
- Customer service
- Inventory management
- Data entry
- Team collaboration
- Problem resolution
- Time management
- Communication skills
- Organization skills
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
On the Go food store
12.2024 - Current
Cashier
Empire Gas and Liquor
10.2024 - Current
Warehouse Worker
Target Distribution Center
08.2020 - 05.2024
Title Clerk
Greater Rockford Auto Auction
03.2019 - 07.2020
Title Clerk
DNA Auto Sales
05.2018 - 03.2019
Car Salesperson and Title Clerk
LC Auto Sales LLC
04.2017 - 05.2018
Illinois remitter agent
State License and Title
03.2016 - 04.2017
Bakersfield Adult School