Yessenia Leyva
Norwalk
Summary
Dynamic Front End Supervisor with a proven track record at El Super Market, enhancing customer satisfaction and streamlining checkout processes for efficiency. Expert in customer service and workflow management, I led initiatives that significantly improved store performance and safety, demonstrating exceptional problem-solving skills and staff supervision. Achieved notable reductions in wait times.
Overview
3
3
years of professional experience
Work History
Front End Supervisor
El Super Market
07.2022 - Current
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.
Education
Associates - Accounting
Cerritos College
Norwalk, CASkills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Opening and closing procedures
- Staff supervision
- Cash handling accuracy
- Restocking shelves
- Workplace cleanliness
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Front End Supervisor
El Super Market
07.2022 - Current
Associates - Accounting
Cerritos College
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