Yessenia Ledesma Carvajal
Stockton
Summary
Proactive Operations Supervisor with strong problem-solving capabilities and a focus on quality assurance. Experienced in training teams and managing logistics to optimize workflow and drive customer satisfaction.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
GXO Logistics
Manteca
05.2019 - Current
- Supervised daily operations in fast-paced logistics environment.
- Coordinated team activities to enhance workflow efficiency and ensure timely task completion.
- Implemented safety protocols to maintain a secure working environment.
- Monitored inventory levels and reported discrepancies to management.
- Conducted regular equipment checks to ensure optimal performance and safety compliance.
- Communicated effectively with team members to resolve operational issues promptly.
- Maintained accurate records of operational activities and employee performance to inform management decisions.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Provided support to other departments to meet organizational goals.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and delivered constructive feedback to support professional development.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Logistics Administrative Clerk
Gilbert USA Company
Stockton
02.2017 - 08.2018
- Managed logistics documentation for shipping and receiving processes.
- Assisted in preparing shipping labels and packing lists for outbound shipments.
- Communicated with suppliers to resolve discrepancies in shipments.
- Maintained organized filing system for logistics records and reports.
- Executed data entry tasks to update logistics databases accurately.
- Maintained records of all incoming and outgoing shipments.
- Monitored delivery schedules to ensure timely arrival of goods.
- Managed relationships with freight forwarders, carriers and other partners.
- Coordinated with vendors to ensure timely deliveries.
- Researched discrepancies in shipping documents to resolve issues quickly.
- Scheduled transportation services for outbound shipments.
- Prepared customs documentation for international shipments.
- Managed movement of materials and product through production.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Trainer
Superior Thrift Store
Stockton
11.2008 - 10.2016
- Assisted customers with needs in the store, dressing room and cash register.
- Assigned prices to products for sale on the store floor.
- Trained new members in all departments such as stocker, cashier, dressing room assistance and pricing.
Education
Associate of Science - Criminal Justice
Humphreys College
Stockton, CA03-2018
Skills
- Inventory control
- Logistics coordination
- Warehouse operations
- Production
- KPI tracking
- Cycle counting
- Safety compliance
- Quality assurance
- Customer relationship management
- Scheduling coordination
- Team leadership
- Staff supervision
- Employee training
- Team Training
- Operational efficiency
- Coaching and mentoring
- Problem-solving abilities
- Complex Problem-solving
- Multitasking and organization
- Teamwork and collaboration
- Written communication
- Customer service
- Forklift certification
- Bilingual
- Multitasking
- Conflict resolution
- Problem solving
- Bilingual
Timeline
Operations Supervisor
GXO Logistics
05.2019 - Current
Logistics Administrative Clerk
Gilbert USA Company
02.2017 - 08.2018
Trainer
Superior Thrift Store
11.2008 - 10.2016
Associate of Science - Criminal Justice
Humphreys College