Yessenia Hernandez
El Centro
Summary
Experienced in a medical office with comprehensive understanding of healthcare protocols, patient scheduling, and optimal communication.
Overview
4
4
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Medical Biller
Legacy Medical Group
El Centro, CA
10.2025 - Current
- Managed patient inquiries regarding billing statements.
- Collaborated with the finance team to reconcile accounts receivable reports.
- Processed credit card payments and other forms of payment received from patients or insurance companies.
- Monitored delinquent accounts by sending collection letters and making phone calls to resolve outstanding balances due.
- Maintained records of all billing activities in a timely manner.
Surgery Scheduler/Referral Coordinator
Arizona Advanced Surgery
Glendale
05.2024 - 10.2025
- Coordinated patient referrals for specialists and healthcare providers efficiently.
- Coordinated with surgeons, nurses, and staff to optimize surgery flow.
- Managed patient communications regarding pre-operative instructions and scheduling changes.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Assisted providers with minor in office procedures.
Insurance Verification/Medical Biller
Imperial Valley Family Care Medical Group
Imperial
10.2022 - 04.2024
- Verified insurance coverage for patient procedures and services.
- Educated staff on policies regarding insurance verification procedures and compliance.
- Processed medical claims using advanced billing software and coding systems.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Collected, posted and managed patient account payments.
Medical Biller/Medical Assistant
Vo Medical Center
Calexico
12.2021 - 10.2022
- Processed medical claims using billing software to ensure accuracy.
- Communicated with insurance companies to resolve claim discrepancies.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Collaborated with healthcare providers to verify patient information and services rendered.
- Administered injections, medications and treatments as directed by the physician.
Education
Medical Billing And Coding
CalRegional
10.2023 - 12.2023
Medical Assistant Program
CalRegional
08.2021 - 12.2021
Southwest High School
El Centro, CASkills
- Insurance eligibility, benefits, and authorization
- Copay, coinsurance, and deductibles
- Electronic medical records usage
- Medical office procedures
- eClinical Works
- Obtaining authorizations/referrals
- HIPAA compliance
- Languages: English and Spanish
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Billing and Coding Specialist (CBCS)
Timeline
Medical Biller
Legacy Medical Group
10.2025 - Current
Surgery Scheduler/Referral Coordinator
Arizona Advanced Surgery
05.2024 - 10.2025
Medical Billing And Coding
CalRegional
10.2023 - 12.2023
Insurance Verification/Medical Biller
Imperial Valley Family Care Medical Group
10.2022 - 04.2024
Medical Biller/Medical Assistant
Vo Medical Center
12.2021 - 10.2022
Medical Assistant Program
CalRegional
08.2021 - 12.2021
Southwest High School