Yessenia Echeverria
Sun Valley
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Account Director
Come Land Maintenance
04.2016 - Current
- Directly oversee multi-state operations that employs approximately 350 staff members to service grocery facilities throughout the northwest and mountain states.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Responded to employee inquiries regarding benefits and other HR topics.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Developed and maintained HR policies and procedures.
- Completed payroll accurately and timely to meet employee expectations.
- Performed data entry tasks and maintained accurate records of employee payroll information.
- Audited timesheets and payroll records for accuracy.
- Maintained confidentiality of employee records and payroll information.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained database and spreadsheets with accurate inventory and status.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Kept corporate and client information confidential, adhering to data safety measures.
- Assembled manuals for team usage from vendor-supplied product data sheets and submittal information.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Assessed vendor services for compliance with company policies.
- Helped to research, vet and onboard new vendors, set up contracts and establish connections.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Representative
Kaiser Permanente
01.2014 - 02.2016
- Handled patient inquiries and suggestions courteously and professionally.
- Actively listened to patients, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered patients telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain patients records.
- Clarified patient issues and determined root cause of problems to resolve product or service complaints.
- Acted as first point of contact and set appointments for prospective clients.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Supervisor
New York And Company
03.2012 - 12.2013
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Created timely and accurate inventory, cash and production reports for senior managers.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Education
Associate of Science - Nursing
Glendale Community College
Glendale, CAHigh School Diploma -
Verdugo Hills Senior High School
Tujunga, CA05.2011
Skills
- Company Organization
- Personnel Information Systems
- Performance Review Management
- Accident Investigations
- Human Resources Operations
- Company Leadership
- Grievance Resolution
- Administering Payroll
Languages
Spanish
Native or Bilingual
Timeline
Account Director
Come Land Maintenance
04.2016 - Current
Customer Service Representative
Kaiser Permanente
01.2014 - 02.2016
Supervisor
New York And Company
03.2012 - 12.2013
Associate of Science - Nursing
Glendale Community College
High School Diploma -
Verdugo Hills Senior High School
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