Yessenia Duenas-Mendoza

Directly in charge of 80-100+ IFC associates

• Supervised daily fulfillment operations, ensuring adherence to safety protocols and efficiency standards.
• Trained and mentored team members on best practices for order processing and inventory management.
• Implemented process improvements that enhanced workflow efficiency and reduced order cycle times.
• Coordinated cross-functional communication between departments to streamline fulfillment activities and resolve issues.
• Developed performance metrics to assess team productivity and identify areas for improvement.
• Led training sessions focused on new tools and systems to enhance team capabilities in fulfillment processes.
• Developed SOP's for training new associates on processes around the department.

• Coordinated office operations to enhance workflow efficiency and support team objectives.
• Managed scheduling and communication for executive leadership, ensuring timely information flow.
• Implemented filing system improvements, increasing document retrieval speed and accuracy.
• Trained new staff on office protocols, fostering a collaborative environment from onboarding.
• In charge of payroll, billing and payables.

Directly in charge of 45 merchandising associates, making sure they are assigned to their respective areas and job duties.

• Oversaw inventory management, ensuring optimal product levels and minimizing stock discrepancies.
• Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
• Trained and mentored team members on best practices in merchandising and customer service excellence.
• Analyzed sales data to identify trends, adjusting merchandise placement to maximize revenue opportunities.
• Collaborated with marketing teams to align promotional efforts with merchandising displays for increased impact.
• Managed vendor relationships, negotiating terms that improved product selection and delivery timelines.
• Led regular team meetings to communicate goals, share performance updates, and foster a collaborative environment.
• Reduced shrinkage levels through effective loss prevention measures, safeguarding company assets.

I was a paint ales associate in charge of everything having to do with the paint department. I ensured all customer orders were fulfilled in a timely manner and all customer questions were answered to the best of my ability. I was also in charge of conducting weekly and monthly audits of our product.

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained clean, organized sales floor to promote positive customer interactions.