Yessenia Alvarez
Citrus Heights
Summary
Knowledgeable with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Bilingual customer Oriented worker with more than 15 years of experience in the retail and restaurant industries. I am a quick learner with great work ethic, organized and who can multitask.
Overview
12
12
years of professional experience
Work History
Title Clerk
Specialty Motorsports
02.2024 - Current
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Contacted Department of Motor and Vehicles processor to determine status of pending titles.
- Communicated with customers to resolve common title issues.
- Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Negotiated successfully with lienholders to resolve outstanding debt issues impacting clients'' ability to secure clear vehicle titles promptly.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Facilitated smoother transactions, coordinating with sales departments to ensure all necessary documents were collected and processed in timely manner.
Head Hostess
Jose Restaurant
08.2022 - 01.2023
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Administrative Office Manager
Discount Outlet Store
09.2012 - 03.2020
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Assisted executive management with special projects as needed to support overall business objectives.
- Updated reports, managed accounts, and generated reports for company database.
Education
Associate Degree in Tourism/HRM -
Royalty
GuatemalaHigh School Diploma -
Continental Americano
Guatemala City, Guatemala10-1997
Skills
- File management
- Accuracy and precision
- Customer service background
- Problem solving
- Computer skills
- Problem identification
- Logical reasoning
- Inventory tracking
- Critical thinking
- Time management
- Decision-making
- Team collaboration
- Analytical thinking
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Title Clerk
Specialty Motorsports
02.2024 - Current
Head Hostess
Jose Restaurant
08.2022 - 01.2023
Administrative Office Manager
Discount Outlet Store
09.2012 - 03.2020
Associate Degree in Tourism/HRM -
Royalty
High School Diploma -
Continental Americano
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