Administrative Assistant
Yesim Unlu
Administrative Assistant
Calgary,AB
Summary
Proven ability in customer service and transaction processing within a high-volume banking environment. Responsibilities included accurate processing of deposits, withdrawals, and transfers, along with cross-selling bank products to enhance client relationships. Demonstrated attention to detail by identifying and reporting discrepancies in accounts promptly. Maintained a zero error rate in cash handling while managing daily reconciliations and ensuring compliance with financial guidelines.
Overview
7
7
years of professional experience
Work History
ING Bank
ING Bank
Istanbul, Turkiye
02.2008 - 05.2015
- Developed strong relationships with customers to ensure repeat business.
- Provided assistance to other tellers during peak business hours as needed.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Welcomed customers and offered pleasant service during entire transaction.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
Education
Business Administration - Management
ABM College
Calgary, AB02-2022
Skills
- Records management systems
- Mail management
- Accounting support
- Record keeping
- Bookkeeping
- Memo preparation
- Meticulous
- Organized
- Inventory systems
- Business operations understanding
- Cash handling
- Financial documentation
- Transaction processing
- Team collaboration
- Critical thinking
- Computer skills
- Multitasking Abilities
- Friendly, positive attitude
- Analytical and critical thinking
- Customer service
- Sales promotion
- Attention to detail
- Problem solving
- Time management
- Conflict resolution
- Data entry
Professional Skills
Greeted visitors assessed needs and directed to appropriate personnel., Communicated client' needs to appropriate personnel to address concerns, resolve complaints and answer., Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities., Scheduled and confirmed appointments for clients., Maintained a daily calendar, set appointments with clients and planned weekly office events., Effectively coordinated meetings with the front office, related departments., Type up to 65 words per minute when revising and restructuring documents., Verified all financial records for timely clearance of all credit and debit activities., Prepared packages for shipment by generating invoices and setting up courier deliveries.
Interests
Timeline
ING Bank
ING Bank
02.2008 - 05.2015
Business Administration - Management
ABM College
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