Yesica Torres
San Diego
Summary
Customer service professional with experience in banking, hospitality, and client relations. Skilled in resolving escalated concerns, maintaining professionalism in fast-paced environments, and delivering attentive service to diverse customers. Bilingual in English and Spanish, with a strong focus on safety, communication, and positive guest experiences.
Overview
4
4
years of professional experience
Work History
Retail Banking Specialist
Monet Bank
12.2023 - 11.2025
- Resolved escalated customer concerns with professionalism, empathy, and strong problem-solving skills.
- Maintained compliance with company policies and security procedures.
- Built positive relationships with customers by providing clear guidance and dependable support.
Head Universal Banker
Citibank
04.2024 - 04.2025
- Served as a senior team member overseeing daily banking operations and supporting branch performance while maintaining accuracy, confidentiality, and regulatory compliance.
- Guided customers through complex account maintenance, financial transactions, and service resolutions.
- Delivered hands-on training to new team members, ensuring adherence to company policies and service standards.
HR and Accounting Assistant Manager
Bartell Hotels
San Diego
12.2023 - 04.2024
- Maintained accurate employee records in compliance with legal requirements.
- Served as a point of contact for employees regarding HR-related inquiries, providing timely and accurate information.
- Prepared and analyzed financial statements, including balance sheets, income statements, and cash flow statements.
- Processed and verified invoices, purchase orders, and expense reports with a high level of accuracy.
Concierge
Citibank
02.2022 - 06.2023
- Ranked top Concierge in region for new account acquisition, lending, and financial product sales, contributing to overall team success.
- Exceeded customer satisfaction expectations while achieving aggressive sales and service performance metrics.
- Exhibited poise, adaptability, and strong interpersonal skills in customer-facing role, enhancing client interactions.
Education
Associates - Business Administration
San Diego City College
Skills
- Transaction Processing
- Branch operations
- Customer Service
- Conflict Resolution
- Team management
- Integrity and Trustworthiness
Timeline
Head Universal Banker
Citibank
04.2024 - 04.2025
Retail Banking Specialist
Monet Bank
12.2023 - 11.2025
HR and Accounting Assistant Manager
Bartell Hotels
12.2023 - 04.2024
Concierge
Citibank
02.2022 - 06.2023
Associates - Business Administration
San Diego City College