Yesica Quezada
Adelanto
Summary
Compassionate Medical Assistant with extensive experience at Urologic Institute, excelling in patient relations and HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and direct care. Skilled in EMR management and laboratory specimen collection, ensuring a safe and organized clinical environment while fostering trust and comfort among patients.
Background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Urologic Institute
02.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
Cashier Assistant
DD's Discount Store
09.2020 - 12.2020
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and sanitized cashier workstation and scanning area.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Bagged items securely to minimize breakages and reduce losses.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
Cashier
Wetzels Pretzels
08.2017 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Increased sales of promotional items by informing customers about current offers.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier/Drive-Thru Cashier
Del Taco
06.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Assisted customers in choosing menu items by providing food complementing information.
Education
Associate of Arts -
Victor Valley College
Victorville, CA02-2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Specimens collection and processing
- Laboratory specimen collection
- Maintaining confidentiality
- Compassionate caregiver
- Equipment sterilization
- Patient relations
- Conflict resolution
- Specimen labeling
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Medical Assistant
Urologic Institute
02.2022 - Current
Cashier Assistant
DD's Discount Store
09.2020 - 12.2020
Cashier/Drive-Thru Cashier
Del Taco
06.2018 - 01.2019
Cashier
Wetzels Pretzels
08.2017 - 05.2020
Associate of Arts -
Victor Valley College
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