Yesica Galvan
South Gate,CA
Summary
Dedicated bus operator and retail associate with comprehensive experience in customer service, safety compliance, and team collaboration. Proven ability to maintain professionalism and attention to detail while enhancing the customer experience and operational readiness.
Overview
8
8
years of professional experience
Work History
Bus Operator
Metropolitan Transportation Authority
West Hollywood, CA
09.2025 - 07.2026
- Delivered reliable service while ensuring passenger safety and compliance with operational standards
- Assisted passengers with directions, information, and accessibility needs
- Maintained professional communication and customer service in high-traffic environments
- Conducted safety inspections and ensured operational readiness before each route
Online Personal Shopper / Sales Floor Associate
Walmart
South Gate, CA
07.2019 - 08.2025
- Selected and fulfilled customer grocery orders, ensuring accuracy, product quality, and freshness
- Assisted customers with locating grocery items and answering product questions to improve the overall shopping experience
- Maintained well-stocked and organized sales floor displays to support store merchandising standards
- Rotated products and monitored dates to maintain freshness and quality of grocery items
- Collaborated with team members in a fast-paced retail environment to complete daily stocking and fulfillment goals
- Maintained clean and organized departments to support store safety and presentation standards
- Provided friendly and helpful customer engagement while assisting both online and in-store shoppers
Front Desk Receptionist
Appexx
Santa Fe Springs, CA
05.2018 - 10.2018
- Managed front desk operations including visitor check-in and guest assistance
- Scheduled meetings and coordinated office logistics
- Answered phone calls and emails while providing professional customer service
- Maintained confidentiality when handling sensitive information
Education
High School Diploma -
South Gate High School
South Gate, CA06.2019
Skills
Retail Operations
Stocking and replenishment of merchandise
Sales floor merchandising and product displays
Inventory organization and freight handling
Maintaining department presentation
Customer Engagement
Assisting customers with product selection
Creating positive shopping experiences
Answering product questions and locating items
Grocery & Store Environment
Product freshness and inventory rotation
Maintaining clean and organized departments
Additional Skills
Bilingual: English and Spanish
Ability to lift up to 50 lbs
Team member collaboration
Microsoft Word, Excel, and email platforms
Timeline
Bus Operator
Metropolitan Transportation Authority
09.2025 - 07.2026
Online Personal Shopper / Sales Floor Associate
Walmart
07.2019 - 08.2025
Front Desk Receptionist
Appexx
05.2018 - 10.2018
High School Diploma -
South Gate High School