Summary
Overview
Work History
Education
Skills
Tools
Languages
Timeline
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Yesica Cruz Barriga

Santa Clara

Summary

Knowledgeable and dedicated customer service professional with extensive experience in bringing the best support to staff and guests.

Overview

7
7
years of professional experience

Work History

Content Analyst

Accenture (Meta)
01.2022 - 05.2024
  • Assisted with locked accounts, login approvals, hacked accounts, security checkpoints, and reported content.
  • Managed complaints from users by empathetically listening, recording details and offering solutions.
  • Planned and participated in meetings with clients and colleagues to improve workflow.

Security Receptionist

Securitas Security Services
12.2019 - 12.2021
  • Greeted vendors and contractors, verified photo IDs, answered general questions and directed to appropriate locations.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Monitored premises and recorded activity in daily officer reports.

Assistant Manager

Panda Express
10.2017 - 12.2019
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Recorded information, shortages and discrepancies to keep records current and accurate.

Education

Alpha Cindy Avitia High School
San Jose, CA
2019

Skills

  • Professional Customer Service
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability

Tools

  • Microsoft Office
  • Excel
  • Outlook
  • Calendars
  • Zoom & Teams
  • Nitrosign
  • Merus Case

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Content Analyst

Accenture (Meta)
01.2022 - 05.2024

Security Receptionist

Securitas Security Services
12.2019 - 12.2021

Assistant Manager

Panda Express
10.2017 - 12.2019

Alpha Cindy Avitia High School

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Yesica Cruz Barriga