Yesica Cruz Barriga
Santa Clara
Summary
Knowledgeable and dedicated customer service professional with extensive experience in bringing the best support to staff and guests.
Overview
7
7
years of professional experience
Work History
Content Analyst
Accenture (Meta)
01.2022 - 05.2024
- Assisted with locked accounts, login approvals, hacked accounts, security checkpoints, and reported content.
- Managed complaints from users by empathetically listening, recording details and offering solutions.
- Planned and participated in meetings with clients and colleagues to improve workflow.
Security Receptionist
Securitas Security Services
12.2019 - 12.2021
- Greeted vendors and contractors, verified photo IDs, answered general questions and directed to appropriate locations.
- Investigated and analyzed client complaints to identify and resolve issues.
- Monitored premises and recorded activity in daily officer reports.
Assistant Manager
Panda Express
10.2017 - 12.2019
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Education
Alpha Cindy Avitia High School
San Jose, CA2019
Skills
- Professional Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
Tools
- Microsoft Office
- Excel
- Outlook
- Calendars
- Zoom & Teams
- Nitrosign
- Merus Case
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Content Analyst
Accenture (Meta)
01.2022 - 05.2024
Security Receptionist
Securitas Security Services
12.2019 - 12.2021
Assistant Manager
Panda Express
10.2017 - 12.2019
Alpha Cindy Avitia High School