Summary
Overview
Work History
Skills
Languages
Certification
Timeline
Generic

Yesica Altamirano

Monterey Park,CA

Summary

Diligent Lien Assistant and negotiator with strong background in managing personal injury matters from opening lien negotiations to closing file. With a competitive mindset and desire to excel, has successfully negotiated payment plans and reduced delinquencies, demonstrating ability to handle complex customer and client interactions. Proven track record in utilizing problem-solving and communication skills to achieve positive outcomes.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Liens Assistant

Wilshire Law Firm
02.2025 - Current
  • Assign File to designated lien negotiator on sales force litify.
  • Made initial client contact letting them know their matter had been resolved and that I the lien assistant and the negotiator in the liens department would be their point of contact moving forward.
  • Opened client lien file, updated client current contact information. Gave client updates on their case as requested.
  • Sent provider balance confirmations, then updated balances /damages in litify. Entered all Pre lit and lit costs and fees. Entered all expenses from quickbooks ans prior attorneys, .
  • Generated Distribution Agreement, for reductions to be made to get our client the best settlement payout possible.
  • Sent reductions to providers, followed up bi daily. Documented all communication of reduction confirmations by scanning all emails to clients file.
  • Emailed Distribution agreements to clients via DocuSign.
  • Would make follow ups with Insurance adjusters when necessary for settlement check follow up, re-issue or verifications needed.
  • Would make attempts necessary to help client understand their net when they werent satisfied with amount they were receiving.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Reduced response time to external inquiries, establishing structured system for tracking and managing emails.

Lien Collector

Empire
06.2018 - 06.2020
  • Maintained high volume of calls and met demands of busy and productive group.
  • Consistently met or exceeded individual performance metrics while contributing to team goals as a reliable team player.
  • Streamlined debt collection processes for increased efficiency in the workplace.

Collections Agent

Howington & Associates
03.2017 - 09.2017
  • Family Law
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Worked with customer to create debt repayment plan based on current financial condition.

Lien Collector

Xtreme Liens INC.
03.2011 - 02.2017


  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
  • Trained new team members on scripts, company services, and collection strategies.
  • Increased recovery rates with consistent follow-up on overdue accounts.
  • Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.

Lien Collector

CA Med Management
02.2009 - 01.2011
  • Negotiated settlements in a timely manner, reducing the number of long-term delinquent accounts.
  • Made outbound calls to Insurance companies to maintain and update patient files.
  • Weekly follow up calls with Claims adjusters to discuss resolution of unpaid medical bills, submission of full and final demand letters.
  • Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.



Lien Collector

Assertive A/R
01.2008 - 02.2009
  • Made outbound calls to claims adjusters on worker compensation Insurance claims.
  • Contacted adjusters to discuss payment discrepancies to conduct a bill review or to negotiate and resolve the lien as a full and final agreement.
  • Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with insurance claims adjusters, applicant attorney and defense attorneys assigned to claims.
  • Streamlined debt collection processes for increased efficiency in the workplace.

Skills

  • Microsoft office
  • ZOOM
  • Quickbooks
  • Docusign
  • Microsoft Outlook
  • Multitasking and organization
  • Customer service
  • Computer skills
  • Microsoft Word
  • Excel spreadsheets
  • Mobile notary services
  • Power of attorney
  • SalesForce Litify
  • Docusign
  • Faxsipit
  • Chartswap
  • Clearpath

Languages

Spanish
Native or Bilingual

Certification


  • Notary Public License - CA Secretary of State or Equivalent Authority.

Timeline

Liens Assistant

Wilshire Law Firm
02.2025 - Current

Lien Collector

Empire
06.2018 - 06.2020

Collections Agent

Howington & Associates
03.2017 - 09.2017

Lien Collector

Xtreme Liens INC.
03.2011 - 02.2017

Lien Collector

CA Med Management
02.2009 - 01.2011

Lien Collector

Assertive A/R
01.2008 - 02.2009

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Yesica Altamirano