Yesenia Roa
Norwalk
Summary
Experienced Office Manager at Custom Building Products Inc. with a proven track record in enhancing operational efficiency and reducing costs through strategic vendor negotiations. Skilled in customer relations and administers in staff hiring, I foster a collaborative work environment while ensuring compliance with safety protocols. Achieved significant savings on office supplies, building supplies, through effective supply management. 20+ years of office environment experience, with various job titles.
Overview
28
28
years of professional experience
Work History
Office Manager
Custom Building Products Inc.
01.2019 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees, including safety policies.
- Managed vendor relationships, negotiating contracts for cost savings.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
Administrative Manager
Custom Building Products Inc.
01.2010 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team, including safety training.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Recognized, documented, and advised on removal of hazards.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Organized Safety Committee meetings regularly to discuss updates on ongoing initiatives while actively involving employees in decision-making processes related to health & safety matters.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
Project Coordinator
Custom Building Products Inc.
01.2005 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through end by prioritizing needs and delegating assignments.
- Created job files for each project and maintained current data in each file.
- Distributed and emailed documents to managers.
- Updated formulations in AS400 to reflect accurate product development.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Purchasing Agent
Custom Building Products Inc.
01.2000 - Current
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers and internal customers.
- Established strong rapport with vendors resulting in improved payment terms without compromising quality or service levels.
- Achieved cost savings by negotiating contracts and securing favorable pricing with suppliers.
- Managed and updated supplier database, improving data accuracy and accessibility.
- Enhanced negotiation strategies led to significant cost savings on bulk purchases.
Office Administrator
Custom Building Products Inc.
12.1997 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Aided in employee onboarding through in person application process. over 200+ applicants.
- Assisted in event planning for company gatherings, conferences and training events.
Education
Huntington Park High School
Huntington Park, CANo Degree - Business And Managerial Economics
Cerritos College
Norwalk, CANo Degree -
Rio Hondo College
Whittier, CACertification - Microsoft
Professional Development Center
Glendale, CASkills
- Office management
- Customer relations
- Administrative support
- Event planning
- Staff hiring
- Supply management
- Employee training
- Policy implementation
- Facility management
- Safety training
- Accounts payable
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Custom Building Products Inc.
01.2019 - Current
Administrative Manager
Custom Building Products Inc.
01.2010 - Current
Project Coordinator
Custom Building Products Inc.
01.2005 - Current
Purchasing Agent
Custom Building Products Inc.
01.2000 - Current
Office Administrator
Custom Building Products Inc.
12.1997 - Current
Huntington Park High School
No Degree - Business And Managerial Economics
Cerritos College
No Degree -
Rio Hondo College
Certification - Microsoft
Professional Development Center
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