Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Footlocker
01.2023 - 12.2023
Assist in overseeing daily store operations, ensuring a positive customer experience and high-level service standards
Manage and train a team of 8 employees, fostering a collaborative and efficient work environment
Implement effective visual merchandising strategies to enhance product presentation and drive sales
Analyze sales data and customer feedback to identify areas for improvement and implement targeted strategies
Handle customer inquiries and concerns, resolving issues promptly to maintain customer satisfaction
Collaborate with the store manager to develop and implement staff training programs
Shift Supervisor
Mr.Jerk
03.2022 - 11.2022
Led a team of 4 employees during shifts, ensuring smooth and efficient restaurant operations
Trained new staff members on company policies, procedures, and customer service standards
Monitored inventory levels and placed orders to ensure optimal stock levels and minimize waste
Conducted regular team meetings to communicate updates, address concerns, and motivate staff
Maintained a clean and organized work environment, adhering to health and safety standards
Education
Bachelor of Business Administration -
York University
07.2023
Skills
Team Leadership
Customer Service
Staff Training and Development
Inventory Management
Problem Solving
Communication Skills
Time Management
Adaptability
Budget Administration
Good Judgment
Business Planning
Hiring and Training
Certification
Cpr
Cansell
GLPTI
B2B
Languages
English
French
Coursework
Management Principles
Marketing Strategies
Organizational Behavior
References
References available on request
Timeline
Assistant Manager
Footlocker
01.2023 - 12.2023
Shift Supervisor
Mr.Jerk
03.2022 - 11.2022
Bachelor of Business Administration -
York University
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