Dedicated and highly knowledgeable individual with over 5 years of experience in financial services industry. Proven track record of success in identifying, analyzing, and mitigating risks associated with money laundering activities
Hi, I’m
Yesha Patel
Etobicoke,ON
Summary
Overview
6
years of professional experience
Work History
Bank of Montreal Etobicoke, ON
Fraud Analyst
10.2021 - Current
Job overview
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Collaborated with other departments on investigations as needed to review various requests such as UARs and wealth customer requests.
- Provided training and guidance on best practices in fraud detection and prevention to new hires and colleagues.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale with the help of various operating systems.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Connected patterns for underlying account associations to discover undetected fraud.
Moneymart Toronto, ON
Financial Services Representative
11.2018 - 09.2021
Job overview
- Developed and implemented strategies for financial planning, investments, and retirement.
- Researched and evaluated clients' financial objectives and risk tolerance levels.
- Analyzed financial data to identify opportunities for increasing profitability.
- Assisted clients in understanding complex financial concepts and instruments.
- Fostered relationships with new and existing customers through excellent customer service skills.
- Provided accurate information regarding fees, commissions, regulations., related to financial services.
- Managed multiple accounts simultaneously while ensuring compliance with all relevant laws.
Walmart canadaToronto, ON
Customer Service Manager
12.2017 - 09.2021
Job overview
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Education
Seneca College of Applied Arts And TechnologyNorth York, ON
Advanced Diploma from Business Marketing
University Overview
J.G College of Commerce Ahmedabad
Bachelor of Commerce from Accounting And Finance
University Overview
Skills
- Risk management
- Analysis
- Documentation
- Compliance
- Due diligence
- AML regulations
- Communication
- Critical thinking
- Mitigation
- Investigation
Certification
Certification
- CAMS- Certified Anti money laundering specialist ( in progress)
Timeline
Fraud Analyst
Bank of Montreal
10.2021 - Current
Financial Services Representative
Moneymart
11.2018 - 09.2021
Customer Service Manager
Walmart canada
12.2017 - 09.2021
Seneca College of Applied Arts And Technology
Advanced Diploma from Business Marketing
J.G College of Commerce
Bachelor of Commerce from Accounting And Finance