Yesenia Toscana
Rancho Cucamonga
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Proven record of success managing daily operations of business and customer service. Versed in monitoring day-to-day operations, reviewing sales reports and hiring and training talent. Charismatic leader focused on generating repeat business.
Overview
18
18
years of professional experience
Work History
Founder and Owner
Peek A Dog Grooming
South Gate
05.2011 - Current
- Enhanced customer satisfaction over 13 years by resolving issues with expert and cordial service.
- Created marketing campaigns to attract new customers.
- Groomed and dried dogs of all sizes, breeds, and temperaments.
- Bathing, brushing, clipping, and styling for a diverse range of dog breeds.
Night Attendant
The Kennel Club LAX
Los Angeles
04.2010 - 01.2013
- Provided after-hours customer service, ensuring timely support for all inquiries.
- Managed daily finance paperwork, maintaining accurate records and documentation.
- Cared for over 100 dogs nightly through feeding, cleaning, and administering medication. Ensured cleanliness of dog rooms to promote a healthy environment. Administered medication accurately according to veterinary guidelines. Managed feeding schedules to meet dietary needs for all dogs.
Barista
Starbucks
Los Angeles
02.2007 - 07.2009
- Operated cash registers to process customer payments and prepare orders.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Surgical Technologist Certificate - Surgical Technologist
Career Colleges of America
South Gate, Ca06-2012
High School Diploma -
South Gate High School
South Gate, CA06-2007
Skills
- Dependable and responsible
- Patience and empathy
- Team player
- Problem solving
- Safe handling practices
- Customer service
- Attention to detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Founder and Owner
Peek A Dog Grooming
05.2011 - Current
Night Attendant
The Kennel Club LAX
04.2010 - 01.2013
Barista
Starbucks
02.2007 - 07.2009
Surgical Technologist Certificate - Surgical Technologist
Career Colleges of America
High School Diploma -
South Gate High School
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