Yesenia Sanchez-Chavez
Sunnyvale
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Server
Club Chicago
San Jose
05.2025 - Current
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Prepared drinks according to standard recipes.
- Cleaned all work areas, equipment, utensils, dishes, and silverware, and ensured they are stored appropriately in accordance to state law.
- Performed food preparation duties
- Presented menus to patrons and answered questions about menu items, making recommendations upon request in a 70+ seat restaurant
- Assisted host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Stored food in designated containers and storage areas to prevent spoilage and increase shelf life
- Ensured optimal guest experience by seating guests, taking orders. serving dishes, and removing dinnerware promptly
Knowledgeably recommended menu items based on customer needs and preferences, including upselling complementary dishes
Negotiated & resolved customer concerns
Ensured maintenance of food hygiene in accordance with standards
and quidcines
Consistently achieved cbove 18% charge tip percentege - Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained records of transactions made during shift as required by law or company policy.
- Presented menus and answered questions regarding items.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Prepared checks, itemizing total meal costs and taxes.
House Cleaning Business Owner
Myself
Belmont
01.2019 - 05.2025
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Updated website content regularly according to current trends within target markets.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
Skills
- Point of sale systems
- Memorization
- Customer service
- Conflict resolution
- Time management
- Positive attitude
- Cleanliness
- Multitasking
- Cash handling
- Upselling menu items
- Attention to detail
- Bilingual (Spanish/english)
- Communication
- Order taking
- Food preparation
- Menu presentation
- Sanitation practices
- Ordering procedures
- Guest seating
- Hostess support
- Exceptional customer service
- Special dietary requirements
- Food running
Timeline
Server
Club Chicago
05.2025 - Current
House Cleaning Business Owner
Myself
01.2019 - 05.2025