Yesenia Sanchez
7710 1/2 Otis Ave
Summary
Adept at navigating complex customer service scenarios, I excelled at United Health Care Group by merging critical thinking with exceptional bilingual communication skills. My background includes streamlining processes for Republic Services, enhancing team efficiency, and ensuring meticulous record accuracy. Renowned for multitasking and fostering team development, I consistently deliver results beyond expectations.
Overview
6
6
years of professional experience
Work History
Advocate for Me Representative Sr
United Health Care Group, Maryland Heights MO
05.2023 - Current
- Delivered friendly service and offered expert support in every interaction in every call.
- Respond and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs
- Help Guide and educate customers about benefits health care topis such as benefits, eligibility , financial spending accounts and contact care providers on behalf of the customer for assistance
- Claim review/status and reprocess claims in real time
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
Administrative Assistant
Republic Services
06.2021 - 02.2023
- Maintained highest level of confidentiality of sensitive information by adhering to strict privacy policies and implementing and maintaining secure files
- Business unit administrative assistant support to managers in operations, post collections, maintenance and finance teams
- Maintaining organization , and keeping schedules and appointments for business unit
- Assisting dispatchers by responding to customer and driver complaints and inquires as well as driver de-briefing processes
- handles new hire onboarding and coordinate company activities and events
Gate/Scale House Attendant
Republic Services
09.2019 - 06.2021
- Responsible for accurately and efficiently monitoring and recording waste volumes entering the post collection site
- Balancing the daily receipts to ensure accurate recordkeeping and appropriate billing
- Accurately receive payment from customers and change, as well as answering radio and phone
- Dispatched orders to drivers for efficiency.
- Communicated with operators to share information related to product.
Education
VOCATIONAL - COSMETOLOGY
Golden West College
Huntington Beach, CA06-2012
High School Diploma -
OCEAN VIEW HIGH SCHOOL
Huntington Beach, CA06-2010
Skills
- Fluent in English and Spanish
- Customer Service
- Critical Thinking
- Office Skills
- Team Development
- Multitasking
- Scheduling
Timeline
Advocate for Me Representative Sr
United Health Care Group, Maryland Heights MO
05.2023 - Current
Administrative Assistant
Republic Services
06.2021 - 02.2023
Gate/Scale House Attendant
Republic Services
09.2019 - 06.2021
VOCATIONAL - COSMETOLOGY
Golden West College
High School Diploma -
OCEAN VIEW HIGH SCHOOL
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