Yesenia Retana
Rosamond
Summary
Accomplished and energetic managing with a solid history of achievement in customer service. Motivated leader with strong organizational skills and abilities. Areas of expertise include banking operations and customer service. Successful in fast-paced, competitive environments.
Overview
11
11
years of professional experience
Work History
Associate Banker
JPM Chase Bank
06.2024 - Current
- Strengthen client relationships through consistent communication and personalized attention to individual needs.
- Balance, Audit and Count ATM, Cash drawers and Cash Vault.
- Resolve complex client issues by coordinating with team of experts, ensuring timely resolution and customer satisfaction.
- Account openings, closings, transfers, and updates for a diverse clientele base.
- Provide exceptional customer service through active listening skills, empathy, and genuine concern for clients needs and concerns.
Assistant Manager
The Habit Burger Grill
08.2021 - 12.2023
- Hiring, training and developing new employees.
- Resolving customer issues to their overall satisfaction.
- Ensuring product quality and availability.
- Ensuring company policies are followed.
- Organizing employee schedule.
General Manager
Wingstop
10.2021 - 10.2022
- Maintain and update filing invoices
- Food production and food safety
- Operate office equipment such and fax machine, copiers and phone systems and arrange for repairs when equipment malfunctions
- Hire and train new staff
- Maintain timekeeping and submitting payroll.
General Manager
Pizza Hut
10.2014 - 10.2021
- Preform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers
- Complete forms in accordance with company policies.
- Making schedules and forecasts.
- Order and dispense supplies
- Supervise other clerical staff and provide training and orientation to new staff members
- Train and assist staff with computer usage.
Education
Associates Degree - Business Administration
Pierce College
08-2027
High School Diploma -
Robert Fulton College Prep
Van Nuys, CA06.2014
Skills
- Branch operations
- Cash management
- Customer service
- Teller experience
- Consumer banking
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate Banker
JPM Chase Bank
06.2024 - Current
General Manager
Wingstop
10.2021 - 10.2022
Assistant Manager
The Habit Burger Grill
08.2021 - 12.2023
General Manager
Pizza Hut
10.2014 - 10.2021
Associates Degree - Business Administration
Pierce College
High School Diploma -
Robert Fulton College Prep
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