Yesenia Munoz
Lancaster
Summary
Detail-oriented and dependable professional with experience supporting operational workflows, coordinating tasks, and maintaining accuracy in fast-paced environments. Strong communicator with a mission-focused mindset, capable of following procedures, solving problems, and supporting team objectives to ensure smooth and efficient operations.
Overview
3
3
years of professional experience
2016
2016
years of post-secondary education
Work History
Front and Back Desk Receptionist
Palmdale childrens and family dentistry
Palmdale
2022.10 - Current
- Greeted patients warmly and ensured a welcoming atmosphere for families.
- Managed appointment scheduling using dental practice management software efficiently.
- Collected patient information and verified insurance details accurately.
- Received shipments from vendors and verified contents against invoices.
- Updated appointment calendars and scheduled meetings and appointments as requested by management team.
- Upheld professional standards of conduct and appearance at all times while on duty in public areas of facility.
- Provided general administrative and clerical support including mailing, scanning, faxing and copying to management.
- Prepared correspondence, reports and other documents using Microsoft Office Suite applications.
- Adhered to all company policies and procedures related to front desk operations.
- Answered incoming calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
- Responded to inquiries and room requests made online, by phone, and via email.
Education
Bachelor of Science - Cyber Security
Purdue University
West Lafayette, IN 2025.04 - 2026.01
RDA - Dental Assistant
Career Care Institute
Lancaster , Ca 2016.03 - 2017.12
Associate of Science -
West Los Angeles College
Culver City, CA 2013.01 - 2013.09
Desert Sand Charter Hight School
Palmdale, CASkills
- Clinical Documentation Systems
- Scheduling & Workflow Management
- Microsoft Office (Word, Excel, Outlook)
- Equipment Preparation & Monitoring
Languages
English
Professional
Spanish
Professional
Timeline
Bachelor of Science - Cyber Security
Purdue University
2025.04 - 2026.01
Front and Back Desk Receptionist
Palmdale childrens and family dentistry
2022.10 - Current
RDA - Dental Assistant
Career Care Institute
2016.03 - 2017.12
Associate of Science -
West Los Angeles College
2013.01 - 2013.09
Desert Sand Charter Hight School