Summary
Overview
Work History
Education
Skills
Timeline
Generic
Yesenia Mejia

Yesenia Mejia

Office Assistant
San Bernardino

Summary

Experienced office support specialist with a proven ability to efficiently manage administrative tasks and enhance workplace productivity. Skilled in fostering team collaboration and adapting to changing demands. Recognized for reliability, clear communication, and expertise in scheduling, data management, and customer service, leading to smooth operations and successful results.

Overview

13
13
years of professional experience
2
2
years of post-secondary education
1
1
Language

Work History

Office Assistant

Pal Charter Academy
08.2024 - 07.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Expedited document processing with accurate data entry and timely filing.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Created and maintained detailed records of all office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Library Assistant

Fontana Lewis Library
06.2024 - 03.2025
  • My duties are to help patrons select and check out materials, receive payments for fines, shelve books according to their categorization, and process new material. Also assist customers with internet access and technical needs, and manage inquiries over the counter, via email or telephone.
  • Collected fees, fines and donations for balanced library finances.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Located library materials, resources and technologies to fulfill patron requests.
  • Supported community engagement initiatives by coordinating successful library events and programs for patrons of all ages.
  • Answered patron questions in-person or by phone regarding library services and resources.
  • Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Served as a reliable point of contact for patrons needing technical support with computers, printers, or other equipment.
  • Assisted patrons with printing and copying according to personalized requirements.

Office Assistant

San Bernardino Transitional Department
06.2016 - 09.2023
  • Provide general information to the public via phone or in person; perform data entry; process various documents; maintain files; schedule appointments and meetings; and prepare letters, reports and other documents. Interviewed and gathered financial, family, or personal information from the public over the phone or in person. Experience using C-IV, MEDS, Printing EBT cards

Customer Service Representative

Fred Loya Insurance
01.2013 - 02.2015
  • We are calling, presenting and selling insurance products and services. Take payment information and other pertinent information such as address and phone number. Attempt to persuade customers to reconsider cancellation follow through and exceed current and prospective client expectations. Setting appointments and meeting with prospective customers. Presenting and explaining our products and services using a consultative approach, based on a true understanding of client’s needs and goals. Identifying and qualifying sales leads generated from a variety of sources including networking, referrals, marketing, cold calling, and lead database.

Education

Legal Office Assistant Certificate -

Summit Career College
01.2008 - 09.2008

HR Management BA - undefined

SNHU College
07.2024 - Current

Skills

  • Communication
  • Organization
  • Problem solving
  • Time Management
  • Data entry
  • Customer service
  • Office administration
  • Administrative support
  • Effective document organization
  • Scheduling
  • File organization

Timeline

Office Assistant

Pal Charter Academy
08.2024 - 07.2025

HR Management BA - undefined

SNHU College
07.2024 - Current

Library Assistant

Fontana Lewis Library
06.2024 - 03.2025

Office Assistant

San Bernardino Transitional Department
06.2016 - 09.2023

Customer Service Representative

Fred Loya Insurance
01.2013 - 02.2015

Legal Office Assistant Certificate -

Summit Career College
01.2008 - 09.2008

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Yesenia MejiaOffice Assistant