Summary
Overview
Work History
Education
Skills
English and Spanish
Timeline
Generic

Yesenia Marquez

Adelanto

Summary

Dynamic and results-oriented professional with extensive experience in customer service and management, notably at Kmart, Sears Holding. Excelled in problem-solving and time management, enhancing operational efficiency and client satisfaction. Demonstrated exceptional communication skills and flexibility, achieving long-term customer relationships and repeat business. Proficient in Microsoft Office, committed to continual improvement and high customer service standards.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Esthetician

Independent Management
02.2018 - Current
  • Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
  • Recommended retail products for at-home use.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Fostered friendly, warm, and exceptional customer experience.
  • Welcomed clients arriving for appointments.
  • Sterilized equipment for patient treatments.
  • Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
  • Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Resolved customer complaints and facilitated conflict resolutions.
  • Created repeat business by developing long-term relationships with regular customers.
  • Practiced new makeup application techniques and color combinations to promote various makeup brands.
  • Streamlined appointment scheduling to enhance operational efficiency, accommodating more clients per day.
  • Maintained sterile and inviting treatment environment, adhering to health and safety standards.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Life Agent

Primerica
01.2020 - 01.2025
  • Conducted comprehensive needs assessments, aligning clients with suitable coverage plans for their unique situations.
  • Collaborated with underwriters to assess risk profiles, resulting in accurate policy pricing for each client.
  • Marketed life insurance products to increase customer bases and revenue.
  • Analyzed customer needs to provide customized insurance solutions.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
  • Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
  • Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.

Customer Service /ManagementRepresentative

Kmart, Sears Holding
09.2011 - 05.2016


  • Worked flexible hours across night, weekend, and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Optimized resource allocation by evaluating departmental needs, reallocating resources as necessary to maximize productivity and efficiency.
  • Replenished sales floor merchandise and organized shelves ,racks, and bins for optimal experience.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Processed customer orders and accurately handled payment transactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.

Education

Valley View High School
Ontario, CA

Skills

  • Self motivation
  • Time management
  • Flexibility
  • Bookkeeping
  • Customer service
  • Problem-solving
  • Customer focused
  • Cash handling
  • Adherence to high customer service standards
  • Microsoft outlook, word, and Excel
  • Exceptional communication

English and Spanish

Spanish
Full Professional

Timeline

Life Agent

Primerica
01.2020 - 01.2025

Esthetician

Independent Management
02.2018 - Current

Customer Service /ManagementRepresentative

Kmart, Sears Holding
09.2011 - 05.2016

Valley View High School

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Yesenia Marquez