CNA Lead at The Pavillion at Ocean Point with expertise in patient care documentation and team leadership. Improved resident well-being through compassionate care and effective conflict resolution, achieving a 70% increase in workflow efficiency. Proficient in electronic health records and infection control protocols, ensuring compliance and safety. Specialized skills in vital signs monitoring and hygiene assistance contribute to optimal patient support and comfort.
Overview
10
10
years of professional experience
Work History
CNA Lead
The Pavillion at Ocean Point
San Diego
11.2024 - 06.2025
Assisted residents with daily living activities and personal care tasks.
Monitored vital signs and reported changes to nursing staff promptly.
Maintained a clean and safe environment for residents at all times.
Communicated effectively with residents, families, and healthcare team members.
Documented patient information accurately in electronic health records systems.
Delivered compassionate support to enhance resident comfort and well-being.
Followed infection control protocols to ensure resident safety and hygiene standards.
Provided assistance with activities of daily living, including bathing, dressing and grooming.
Documented patient care services by charting in designated areas.
Answered patient call lights promptly and responded to requests appropriately.
Demonstrated excellent customer service skills when interacting with patients, families and guests.
Assisted patients in ambulation and transfers using proper body mechanics.
Reported changes in patient conditions to registered nurse or physician.
Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
Ensured compliance with HIPAA regulations regarding confidentiality of information.
Monitored food intake and output as directed by nursing staff.
Provided emotional support to family members during difficult times.
Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
Assisted residents with bathing and dressing to promote personal hygiene.
Used mobility devices to transport patients.
Distributed drinking water and nourishment to residents.
Coordinated training sessions for new certified nursing assistants.
Ensured compliance with healthcare regulations and safety protocols.
Managed patient schedules and staff assignments for effective workflow.
Resolved conflicts among staff to maintain a positive work environment.
Monitored the quality of care provided by CNAs to ensure compliance with standards.
Assisted in developing schedules for CNA staff ensuring adequate coverage during all shifts.
Consumer Administrator
Stars Therapy Services
Chula Vista
05.2022 - 11.2024
Coordinated patient scheduling for therapy sessions to enhance operational efficiency.
Assisted therapists in preparing materials and equipment for therapy activities.
Responded to patient inquiries and provided information about services offered.
Implemented administrative procedures to improve workflow and service delivery.
Facilitated communication between patients and therapists to ensure clear understanding.
Provided general administrative support to staff members.
Monitored emails, sorted mail and distributed correspondence accordingly.
Answered incoming calls and responded to customer inquiries.
Responded promptly to customer complaints in a professional manner.
Accounting Clerk
Carte Hotel
Chula Vista
09.2019 - 04.2022
Processed both outgoing and incoming payments and invoices.
Supported the clerical and administrative needs of senior department staff.
Reconciled company credit cards, expense accounts, and other expenses and financial records.
Entered invoices into accounting software, updated accounts, and identified aging balances ready for collections activities.
Updated the accounting ledger and journals with updated transaction information.
Prepared monthly and year-end closing statements, financial documents, and invoices.
Processed daily transactions and maintained accurate financial records.
Managed accounts payable and ensured timely vendor payments.
Utilized accounting software to streamline data entry and reporting tasks.
Accounting Clerk
Holiday Inn Hotel La Mesa
La Mesa
11.2017 - 09.2019
Established and maintained automated and manual accounting records, post receipts and turn-ins, and performed dues-ins and dues-outs accounting.
Compiled and reported on expense data to aid in budget planning.
Constructed itemized bill listing for internal accounting and office-wide distribution.
Managed accounts accurately through detailed revenue reporting.
Gathered data and uncovered fraud, embezzlement or liabilities during auditing procedures.
Payroll Administrator
CVA
San Diego
02.2015 - 05.2017
Onboarded new employees in time reporting and payroll systems.
Processed rehires, transfers, terminations, garnishments and withholdings.
Corrected payroll transactions by voiding checks and issuing stop payment orders.
Followed IRS guidelines and state regulations when submitting payroll taxes.
Education
Associate of Applied Science - Healthcare Administration
University of Phoenix
Chula Vista, CA
Skills
Budget forecasting
Collections and invoice processing
Month-end documentation
Time management
AR and AP expertise
Payroll
General ledger accounting
Expense account management
Payment processing
GL reconciliation
Vital signs monitoring
Electronic health records
Infection control protocols
Patient care documentation
Resident assistance
Administrative support
Team leadership
Conflict resolution
Attention to detail
Compassionate care
Training and mentoring
Feeding assistance
Patient hygiene assistance
Compassion and empathy
Lifting and transferring
Basic life support
Clinical documentation
HIPAA compliance
Emotional support
Patient advocacy
Bathing assistance
Complex Problem-solving
Infection control practices
Emergency response
Positioning patients
Recording vital signs
Reliable team player
References
References available upon request.
Timeline
CNA Lead
The Pavillion at Ocean Point
11.2024 - 06.2025
Consumer Administrator
Stars Therapy Services
05.2022 - 11.2024
Accounting Clerk
Carte Hotel
09.2019 - 04.2022
Accounting Clerk
Holiday Inn Hotel La Mesa
11.2017 - 09.2019
Payroll Administrator
CVA
02.2015 - 05.2017
Associate of Applied Science - Healthcare Administration
Firefighter/EMT at Federal Firefighter/EMT, Military Ocean Terminal Sunny PointFirefighter/EMT at Federal Firefighter/EMT, Military Ocean Terminal Sunny Point