Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yesenia Lizarraga

Fontana

Summary

Dynamic and detail-oriented professional with a proven track record at El Pollo Loco, excelling in customer service and team collaboration. Skilled in kitchen support and effective communication, I enhanced customer satisfaction and streamlined operations, contributing to a more efficient service environment. Committed to delivering high-quality results and fostering positive client relations.

Overview

15
15
years of professional experience

Work History

Service Assistant

El Pollo Loco
07.2018 - Current
  • Assisted customers with inquiries, ensuring prompt and efficient service delivery.
  • Processed transactions accurately, maintaining cash register integrity during high-volume periods.
  • Collaborated with team members to maintain cleanliness and organization in service areas.
  • Resolved customer complaints effectively, improving overall satisfaction and loyalty.
  • Managed inventory levels, restocking supplies to ensure operational efficiency at all times.
  • Implemented suggestions for process improvements, contributing to smoother daily operations.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
  • Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
  • Prepared ingredients efficiently for meal assembly, ensuring quality standards met consistently.
  • Operated kitchen equipment, including slicers and mixers, adhering to safety protocols.
  • Maintained cleanliness of workstations to comply with health regulations and improve workflow efficiency.
  • Collaborated with team members to streamline food production processes, enhancing overall productivity.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.

Material Handler

Gildan Activewear Distribution
04.2016 - 06.2018
  • Operated forklifts and pallet jacks for efficient material movement within warehouse environment.
  • Loaded and unloaded materials from trucks, ensuring accurate placement and organization in storage areas.
  • Assisted in inventory management by conducting regular stock counts and reporting discrepancies.
  • Maintained safety standards by adhering to company protocols and participating in safety training sessions.
  • Collaborated with team members to streamline workflows, reducing bottlenecks during peak operations.
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.

Office Assistant

Merry Maids
09.2010 - 05.2018
  • Supported daily office operations by managing schedules and coordinating appointments.
  • Assisted in maintaining accurate records and filing systems for client information.
  • Communicated effectively with team members to ensure seamless workflow and service delivery.
  • Processed customer inquiries promptly, enhancing overall client satisfaction and experience.
  • Provided clerical support, including data entry and document preparation, ensuring accuracy and consistency.
  • Implemented improved filing system that increased document retrieval efficiency for the team.
  • Trained new staff on office policies and procedures, fostering a collaborative work environment.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Increased team productivity, organizing and scheduling appointments and meetings without overlap.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.

Education

Certificate - Cosmetology

Salon Success Academy
Corona, CA
07.2007

High School Diploma -

Norte Vista High School
Riverside, CA
05.2005

Skills

  • Customer assistance
  • Verbal and written communication
  • Kitchen support
  • Customer service
  • Hospitality
  • Microsoft office
  • Guest service
  • Clear communication
  • Customer relations
  • Team leadership
  • Computer skills

Languages

Spanish
Native or Bilingual

Timeline

Service Assistant

El Pollo Loco
07.2018 - Current

Material Handler

Gildan Activewear Distribution
04.2016 - 06.2018

Office Assistant

Merry Maids
09.2010 - 05.2018

Certificate - Cosmetology

Salon Success Academy

High School Diploma -

Norte Vista High School

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Yesenia Lizarraga