Yesenia Lizarraga
Fontana
Summary
Dynamic and detail-oriented professional with a proven track record at El Pollo Loco, excelling in customer service and team collaboration. Skilled in kitchen support and effective communication, I enhanced customer satisfaction and streamlined operations, contributing to a more efficient service environment. Committed to delivering high-quality results and fostering positive client relations.
Overview
15
15
years of professional experience
Work History
Service Assistant
El Pollo Loco
07.2018 - Current
- Assisted customers with inquiries, ensuring prompt and efficient service delivery.
- Processed transactions accurately, maintaining cash register integrity during high-volume periods.
- Collaborated with team members to maintain cleanliness and organization in service areas.
- Resolved customer complaints effectively, improving overall satisfaction and loyalty.
- Managed inventory levels, restocking supplies to ensure operational efficiency at all times.
- Implemented suggestions for process improvements, contributing to smoother daily operations.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Prepared ingredients efficiently for meal assembly, ensuring quality standards met consistently.
- Operated kitchen equipment, including slicers and mixers, adhering to safety protocols.
- Maintained cleanliness of workstations to comply with health regulations and improve workflow efficiency.
- Collaborated with team members to streamline food production processes, enhancing overall productivity.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Material Handler
Gildan Activewear Distribution
04.2016 - 06.2018
- Operated forklifts and pallet jacks for efficient material movement within warehouse environment.
- Loaded and unloaded materials from trucks, ensuring accurate placement and organization in storage areas.
- Assisted in inventory management by conducting regular stock counts and reporting discrepancies.
- Maintained safety standards by adhering to company protocols and participating in safety training sessions.
- Collaborated with team members to streamline workflows, reducing bottlenecks during peak operations.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Office Assistant
Merry Maids
09.2010 - 05.2018
- Supported daily office operations by managing schedules and coordinating appointments.
- Assisted in maintaining accurate records and filing systems for client information.
- Communicated effectively with team members to ensure seamless workflow and service delivery.
- Processed customer inquiries promptly, enhancing overall client satisfaction and experience.
- Provided clerical support, including data entry and document preparation, ensuring accuracy and consistency.
- Implemented improved filing system that increased document retrieval efficiency for the team.
- Trained new staff on office policies and procedures, fostering a collaborative work environment.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Education
Certificate - Cosmetology
Salon Success Academy
Corona, CA07.2007
High School Diploma -
Norte Vista High School
Riverside, CA05.2005
Skills
- Customer assistance
- Verbal and written communication
- Kitchen support
- Customer service
- Hospitality
- Microsoft office
- Guest service
- Clear communication
- Customer relations
- Team leadership
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Service Assistant
El Pollo Loco
07.2018 - Current
Material Handler
Gildan Activewear Distribution
04.2016 - 06.2018
Office Assistant
Merry Maids
09.2010 - 05.2018
Certificate - Cosmetology
Salon Success Academy
High School Diploma -
Norte Vista High School