Yesenia Hernandez
Hesperia
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer Service Representative
Aryh Portable Restrooms
Chino
03.2021 - Current
- Provided exceptional customer support for portable restroom services.
- Managed customer inquiries through phone and email communications.
- Assisted in scheduling and coordinating restroom deliveries and pickups.
- Collaborated with team members to ensure timely restroom maintenance and cleanliness standards.
Office Administrator
There Is Hope BMS
Upland
04.2016 - 07.2018
- Managed daily office operations to ensure efficient workflow and productivity.
- Coordinated scheduling for staff meetings and client appointments effectively.
- Maintained office supplies inventory and ordered replacements.
- Implemented individualized behavior intervention plans for diverse clients.
- Monitored client progress and documented behavioral changes accurately.
Staffing Coordinator/Lead Mental Health Worker
Canyon Ridge Hospital
Chino
07.2012 - 04.2016
- Managed recruitment processes for nursing and administrative positions.
- Collaborated with department heads to identify staffing needs and requirements.
- Coordinated staffing schedules for various departments within the hospital.
- Supported crisis intervention efforts and de-escalated challenging situations effectively.
- Conducted safety checks and maintained a secure environment for patients.
Education
Don Antonio Lugo High School
Chino, CASkills
- Customer relationship management
- Customer support
- Scheduling coordination
- Phone communication
- Attention to detail
Languages
Spanish
Professional
Certification
- Medical Assistant
Timeline
Customer Service Representative
Aryh Portable Restrooms
03.2021 - Current
Office Administrator
There Is Hope BMS
04.2016 - 07.2018
Staffing Coordinator/Lead Mental Health Worker
Canyon Ridge Hospital
07.2012 - 04.2016
Don Antonio Lugo High School