Yesenia Espinoza
Anaheim,CA
Summary
Dependable patient service representative lead serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
RadNet
01.2022 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Operated in dynamic, high-volume environments to provide skilled assistance customers each day.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Treatment Technician
Invictus Health Group
04.2021 - 12.2021
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Education
Valley High School
Santa Ana07-1995
Skills
- Bilingual fluency in Spanish and English
- Customer service
- Team collaboration
- Medical records maintenance
- HIPAA compliance
- Data entry proficiency
- Insurance verifying
- Front desk supervision
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
RadNet
01.2022 - Current
Treatment Technician
Invictus Health Group
04.2021 - 12.2021
Valley High School
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