YESENIA DEL CARMEN CRUZ RAMOS
Novato
Summary
Helpful professional committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations, and examining for symptoms. Compassionate approach to dealing with those under duress.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals
Overview
4
4
years of professional experience
1
1
Certification
Work History
Backup Scheduler Coordinator
Kentfield Rehabilitation And Speciality Hospital
05.2024 - Current
- Coordinated and planned work shift schedules according to availability.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork.
- Developed and maintained relationships with hiring managers to understand staffing needs.
- Managed shift assignments and time-off tracking efficiently through advanced staffing tools.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Handled timekeeping and coordinated employee leave requests during schedule preparation.
- Supported payroll processing by verifying hours worked and resolving discrepancies.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Analyzed patient census data to determine appropriate staffing needs and adjusted schedules accordingly.
- Collaborated with nursing management to address and adapt to evolving staffing requirements.
- Developed and implemented nursing staff scheduling to ensure adequate staffing levels at all times.
- Rapidly coordinated schedule adjustments to manage urgent situations and staff shortages.
- Created and updated staffing schedules to ensure proper coverage for all shifts.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Performed everyday assignments effectively and promptly.
- Managed garnishments, levies, and support orders according to state laws while protecting employees'' privacy rights.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.
- Tracked employee vacation, sick and personal time.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Updated and maintained employee attendance records.
- Tracked various statistics and kept detailed records to support human resources department.
- Verified payroll, vacation and sick time hours to support accounting processes.
CNA
Kentfield Rehabilitation And Speciality Hospital
10.2023 - Current
- Answered patient call lights promptly and responded to requests appropriately
- Recognized signs, symptoms of abuse, neglect and reported them per policy
- Performed vital sign assessments, such as taking blood pressure and temperature
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures
- Assisted with range of motion exercises and other rehabilitative activities per physician orders
- Documented patient care services by charting in designated areas
- Monitored food intake and output as directed by nursing staff
- Reported changes in patient conditions to registered nurse or physician
- Provided assistance with activities of daily living, including bathing, dressing and grooming
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately
- Ensured compliance with HIPAA regulations regarding confidentiality of information
- Educated patients on self-care techniques that would help them maintain their independence
- Transported residents within the facility as needed
- Assisted patients in ambulation and transfers using proper body mechanics
- Documented activities and recorded information in EMR system
- Answered signal lights, bells or intercom systems to determine resident needs
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Observed and reported unusual symptoms and changes to charge nurse
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds
- Supplied, collected and emptied patient bedpans on frequent basis
- Collected specimens from patients for laboratory testing purposes
- Shaved and draped patients to prepare for surgery, treatment or examination
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments
- Turned and repositioned bedridden patients to prevent bedsores
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables
Elderly Caregiver
The key formerly home care assistance
07.2021 - Current
- Assisted elderly clients with daily living activities such as bathing, dressing and grooming
- Monitored vital signs and reported changes to medical team
- Provided companionship and emotional support to elderly clients
- Collaborated with interdisciplinary teams to ensure quality care delivery
- Encouraged social interaction between clients and their families
- Organized recreational activities to promote physical and mental well-being of the elderly
- Participated in continuing education courses to stay current on best practices for elder care
- Assessed client's needs and developed individual care plans accordingly
- Ensured safety of clients in their home environment by using appropriate equipment and techniques
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients
- Maintained accurate records of services provided for each client
CNA
The Tamalpais
12.2021 - 10.2024
- Demonstrated excellent customer service skills when interacting with patients, families and guests
- Answered patient call lights promptly and responded to requests appropriately
- Recognized signs, symptoms of abuse, neglect and reported them per policy
- Documented patient care services by charting in designated areas
- Monitored food intake and output as directed by nursing staff
- Reported changes in patient conditions to registered nurse or physician
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately
- Provided assistance with activities of daily living, including bathing, dressing and grooming
- Ensured compliance with HIPAA regulations regarding confidentiality of information
- Educated patients on self-care techniques that would help them maintain their independence
- Transported residents within the facility as needed
- Assisted patients in ambulation and transfers using proper body mechanics
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Helped residents walk with or without self-help devices
- Used mobility devices to transport patients
- Distributed drinking water and nourishment to residents
- Observed and reported unusual symptoms and changes to charge nurse
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Supplied, collected and emptied patient bedpans on frequent basis
Education
Contra Costa College
San Pablo, CAHigh School Diploma -
San Marin High School
Novato, CA06.2020
Dominican University
San Rafael, CASkills
- Maintaining confidentiality
- Compassionate communication
- Basic Life Support
- Complex Problem-Solving
- Compassion and Empathy
- Electronic Charting
- Mobility Assistance
- Condition Monitoring
- Quality Assurance
- Direct Patient Care
- Medical terminology knowledge
- Adaptable
- Geriatric Care
- HIPAA Compliance
- Understands medical procedures
- Quick problem solver
- Safety Precautions
- Tracheostomy Care
- Payroll processing
- Staff coordination
- Document management
- Effective multitasking
- Computer skills
Education and Training
true
Certification
CNA license
BLS certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Backup Scheduler Coordinator
Kentfield Rehabilitation And Speciality Hospital
05.2024 - Current
CNA
Kentfield Rehabilitation And Speciality Hospital
10.2023 - Current
CNA
The Tamalpais
12.2021 - 10.2024
Elderly Caregiver
The key formerly home care assistance
07.2021 - Current
Contra Costa College
High School Diploma -
San Marin High School
Dominican University
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