Yesenia Chavez
Perris
Summary
Healthcare professional with over 10 years of experience across clinical, administrative, and leadership roles. Background includes ophthalmology, medical assisting, phlebotomy, and clinic operations. Well-suited for clinical operations, office management, or senior medical support roles. Bilingual in English and Spanish.
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Practice Manager
Acuity Eye Group
06.2014 - Current
- Oversaw daily operations, ensuring efficient practice workflows and high-quality patient care.
- Developed and implemented process improvements to enhance patient scheduling and reduce wait times.
- Managed staff recruitment, training, and performance evaluations to foster a collaborative team environment.
- Collaborated with medical professionals to streamline treatment protocols and optimize resource allocation.
- Analyzed financial reports to identify cost-saving opportunities and improve overall practice profitability.
- Led strategic planning initiatives, aligning operational goals with organizational objectives for growth.
- Ensured compliance with healthcare regulations and standards through regular audits and staff training sessions.
- Fostered patient engagement by enhancing communication strategies and improving the overall experience.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 20 office personnel.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Improved practice revenue through effective financial management and strategic cost reductions.
Lead Back Office Technician
Acuitye Eye Group
06.2015 - 07.2021
- Perform diagnostic testing including acuity, IOP, OCT, and FA
- - Assist physicians with injections and laser procedures
- - Maintain patient safety and accurate documentation
- Processed patient records and managed data entry for efficient workflow.
- Coordinated communication between clinical staff and administrative teams to enhance service delivery.
- Monitored inventory levels of medical supplies, ensuring availability for procedures.
- Implemented electronic health record systems to streamline patient information retrieval.
- Trained new team members on office procedures and software applications to ensure compliance.
- Enhanced the overall effectiveness of the back office team by providing constructive feedback, mentoring, and sharing best practices with peers.
Medical Assistant / Phlebotomy Technician
Sana Medical Clinic
08.2011 - 06.2015
- Administered patient care, including vital sign measurement and health history documentation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted physicians with examinations and procedures to ensure patient comfort and safety.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Educated patients on treatment plans, medications, and preventive healthcare practices.
Medical Assistant
Arlington Clinica Medica Familiar
10.2010 - 03.2011
- Administered patient care tasks, including vital sign monitoring and medical history documentation.
- Assisted healthcare providers with patient examinations, ensuring efficient workflow and patient comfort.
- Coordinated appointment scheduling, optimizing clinic operations and reducing wait times for patients.
- Managed electronic health records, maintaining accuracy and confidentiality of sensitive patient information.
- Educated patients on treatment plans, medications, and wellness strategies to enhance health literacy.
Medical Assistant
Corona Clinica Medica Familiar
10.2008 - 07.2010
- Trained new staff on procedural protocols and best practices to ensure consistent quality of care.
- Implemented process improvements that increased operational efficiency within the medical office environment.
- Led initiatives to streamline patient intake procedures, enhancing overall patient satisfaction and experience.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Customer Service Representative
T-shirts Plus
08.2006 - 10.2009
- Managed customer inquiries via phone, email, and chat to ensure timely resolution.
- Provided product knowledge and troubleshooting assistance to enhance customer satisfaction.
- Collaborated with team members to streamline processes and improve service efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Medical Assistant
UEI College
Ontario, CA03-2009
No Degree - Phlebotomy
Family Health Services
03-2011
High School Diploma -
Norte Vista High School
Riverside, CA06-2006
Skills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Policy implementation
- Records management
- Policy and procedure development
- Employee performance
- Strategic planning
- Electronic health records
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Supplies ordering
- Workflow planning
- Regulatory compliance
- Marketing
- Referral management
- Policy development
- Performance metrics
- Medical personnel recruitment
- Resource utilization
- Resource allocation
- HIPAA and OSHA regulations
- Employee operations
- Hiring medical personnel
- Decision-making
- Training and mentoring
- Staff supervision
- Critical thinking
- Staff scheduling
- Facility oversight
- Problem identification
- Employee work scheduling
- Employee recruitment and hiring
- Employee performance evaluations
- Performance monitoring
- Employee supervision
- Employee training program
- Data analysis
- Financial operations oversight
- Electronic medical record software
Certification
- Certified Phlebotomy Technician (National & State)
- Medical Assistant Diploma – UEI, Ontario, CA
- CPR Certified | OSHA & HIPAA Trained
Languages
Spanish
Full Professional
Timeline
Lead Back Office Technician
Acuitye Eye Group
06.2015 - 07.2021
Practice Manager
Acuity Eye Group
06.2014 - Current
Medical Assistant / Phlebotomy Technician
Sana Medical Clinic
08.2011 - 06.2015
Medical Assistant
Arlington Clinica Medica Familiar
10.2010 - 03.2011
Medical Assistant
Corona Clinica Medica Familiar
10.2008 - 07.2010
Customer Service Representative
T-shirts Plus
08.2006 - 10.2009
No Degree - Medical Assistant
UEI College
No Degree - Phlebotomy
Family Health Services
High School Diploma -
Norte Vista High School